How to live stream video to the Qolsys IQ Panel 2 and IQ Panel 4 (Live View)

How To
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Want to stream live video to your Qolsys IQ Panel 2/4 or IQ Remote but don’t know how? This guide is for you!

What do I need?

It’s pretty simple. You need the following:

Qolsys IQ Panel 2/2+ or IQ Panel 4

  • the IQ Remote can also stream video.
    • If using the IQR-PG IQ Remote PowerG, it must be connected via Wi-Fi, not PowerG

A Surety security service plan with Video

  • Surety Alarm or Surety Home with video add-on
  • Surety Protect
  • Surety Complete

One of the following Alarm.com compatible cameras:

Live Stream w/ 2-Way Audio

  • 1080p Indoor Wi-Fi Camera (ADC-V515)
  • Indoor Fixed with IR (ADC-V521IR)
    • For two-way audio, it must be on firmware version IP8137-ALAM-0100d1+
  • Indoor Fixed with IR (ADC-V522IR)
    • For two-way audio, it must be hardware version 0101 with firmware version IP8168-ALAM-0100b9+
  • 1080p Indoor Wi-Fi Camera (ADC-V523/523X)
  • 1080p Outdoor Wi-Fi Camera with Two-Way Audio (ADC-V724/724X)
  • 180° HD Camera/Wellcam (ADC-V622/ADC-V622-WELL)
  • SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x)
  • Alarm.com Video Doorbell (ADC-VDB750)
  • Alarm.com Video Doorbell (ADC-VDB770)
  • 1080p Mini-Bullet Camera (ADC-VC727P)
  • Alarm.com Wireless Video Doorbell (ADC-VDB780B)

*When using the Doorbell Camera, it must be on the same access point’s network as the main panel.

Live Stream but no 2-Way Audio

  • Outdoor Wireless (ADC-V722W)
  • 1080p Outdoor Wi-Fi Camera (ADC-V723/723X)
  • Indoor/Outdoor Mini Bullet (ADC-VC725 or ADC-VC726)
  • Indoor/Outdoor Dome (ADC-VC825 or ADC-VC826)
  • Indoor/Outdoor Turret Camera (ADC-VC836)
  • Indoor/Outdoor Bullet Camera (ADC-VC736)
  • Pro Series 1080p Dome PoE Camera (ADC-VC827P)
  • Pro Series 1080p Dome PoE Camera with Varifocal Lens (ADC-VC847PF)
  • Pro Series 4MP Bullet PoE Camera with Varifocal Lens (ADC-VC728PF)
  • Pro Series 4MP Varifocal Turret Camera (ADC-VC838PF)

I’ve got the equipment, let’s get started!

  1. Start off with your IQ Panel 2/2+ and your compatible camera connected to your wi-fi network and reporting to Alarm.com.

  2. You will also need to make sure that your IQ Panel 2/2+ and IQ Remote are on firmware
    2.4.0+. You can find Qolsys IQ Panel 2/2+ firmware patch notes here.

(Optional) If you are using the IQ Remote streaming to the secondary panel will need to be enabled on the IQ Panel 2/2+. To do so:

  1. Go to the home screen of the main panel:
  2. Tap Settings.
  3. Tap Advanced Settings.
  4. Enter the installer code.
  5. Tap Installation.
  6. Tap Installer Settings.
  7. Tap to enable Stream Live Video Cameras to IQ Remote.

Note that when live video is initiated from the IQ Remote:

  • The live video stream also appears on the main panel.
  • The live video stream does not have audio.
  1. Next you will enable which cameras you want to stream to the panels through Alarm.com. This can be done via the ADC website or through the ADC Mobile App:

To enable live view using the Alarm.com website:

  1. Click Video.
  2. Click Settings.
  3. Click Stream Video to Security Panel Screen.

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  1. In the View at the Panel column, click the checkbox to select each camera to view the live camera stream on the Qolsys IQ Panel 2’s screen.
  2. Click Save. Allow a few minutes for the settings to save to the panel. The panel may need to be power cycled.

To enable live stream to the panel using the Alarm.com Mobile App:

  1. Log into the mobile app.
  2. Tap Menu
  3. Tap Security System.
  4. Tap Settings Gear.
  5. Tap Stream Video to Panel.
  6. Enable desired cameras.
  7. Tap Save.

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After selecting which cameras you want to live stream, you’re ready to move on.

Stream Live to Qolsys Panel

Now that everything is setup, it’s time to stream live view from the panel!

Swipe left on the Qolsys IQ Panel 2’s home screen until you reach the Live Video Cameras page.

Live-View-2

  1. Tap to select the camera to view.
  2. Tap the Play icon to view the live video stream from the selected camera.
  3. On the live view:
  • For video cameras that support two-way audio:
    • To talk through the camera, tap and hold the Microphone icon.
    • To adjust the audio coming from the camera, tap and drag the volume slider.
    • To end the live stream, tap the Hangup icon.

Live-View-3

Additionally, for Alarm.com Doorbell Cameras, the system can be disarmed from the live video on the panel.

  • To disarm the system, if the system is armed:

    1. Tap Lock icon.
    2. Tap > on where it states the current status of the security system (i.e. Arm Stay, Arm Away, or Disarmed).
    3. Tap Disarm.
    4. Enter a user code to disarm the system.

  • If using Z-Wave locks, the locks can be unlocked/locked from the live video on the panel. To unlock/lock Z-Wave locks:

    1. Tap Lock Icon.
    2. Tap > for the lock.

Live-View-4

Tap Unlock if the door is currently locked, or tap Lock if the door is currently unlocked.

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For video cameras that do not support two-way audio, only a red X is on the screen to close the live stream.

Live-View-6

Hope this guide provides some insight for you to enable Live View on your Qolsys IQ Panel 2/2+, enjoy!

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Using an Alarm.com compatible Video Doorbell?

Once you have set up live video, you can also enable notifications from the Video Doorbell to be sent to the panel as well.

The following is currently compatible:

  • SkyBell Doorbell Camera (ADC-VDB101/102/105/106/105x/106x) on the latest firmware
  • Alarm.com Video Doorbell (ADC-VDB770) on the latest firmware

To Enable the Doorbell Camera notification:

  1. Log in to the Alarm.com Website.
  2. Click Video .
  3. Click Settings .
  4. Using the Video Device dropdown menu, select the Alarm.com Doorbell Camera’s name.
  5. Click Video Device Info .
  6. Click to select Send motion notifications to panel and/or Send button pushed notifications to panel as desired.
  7. Click Save .

Notifications

The IQ Panel makes a notification sound based on its internal settings.

Depending on the type of notifications a user has enabled, the user sees either motion detection event notifications or button push event notifications on their panel screen.

Doorbellnotif1Doorbellnotif2

Some requirements to keep an eye on

  • The IQ Panel 2’s firmware needs to be on version 2.2.1+, and connected to the router’s Wi-Fi network. IQ Panel 4 is compatible with launch and higher
  • Alarm.com Wi-Fi Doorbell Camera is on the latest firmware
  • The Doorbell Camera and the Qolsys IQ Panel must be connected to the same router’s Wi-Fi network (SSID) and band (2.4 GHz).
  • The Doorbell (SkyBell) must have a Wi-Fi signal strength of 90-100%.
  • Router must support multicast broadcasts.

Troubleshooting

If notifications are not displaying on the panel, verify:

  1. All requirements for the feature.
  2. Notification settings are properly saved on the Alarm.com Website.
  3. Both the Qolsys IQ Panel and the Doorbell Camera are connected to the same router’s Wi-Fi network (SSID) and band (2.4 GHz).
  4. The following troubleshooting steps are complete:
    • Disable and re-enable stream to the panel.
    • Upgrade the panel to its latest firmware version.
    • Power down the panel and disconnect AC power.
    • Disconnect power from the router, and wait 2 minutes.
    • Reconnect power to the router then the panel.

Router settings

The following steps require adjusting router settings. For more information about and help with changing router settings, refer to the router manual, router manufacturer, or Internet Service Provider.

  1. Multicast broadcasts are enabled on the Wi-Fi router.
  2. Log in into the router and verify that Multicast Packet Forwarding is enabled.
  3. If Multicast Packet Filtering is disabled, enable it.
    * If the router does not have a Multicast Packet forwarding/filtering option, then multicast broadcasts may not be an option on the router. Check with the Internet Service Provider or in the router’s user manual to verify if the option is available. If a router does not support multicast broadcasts, the router would need to be replaced in order to be compatible with doorbell camera notifications to the Qolsys IQ Panel 2 and 4.
  4. Verify that Wi-Fi Client Isolation is disabled. For some routers/access points, it is enabled by default.
    • Wi-Fi Client Isolation may also be called Client Isolation or some variation of this.