Have you enabled streaming video to the panel? A guide to getting this set up with steps can be found below. I’m linking directly to the button pushed notifications instructions, how to stream video to the panel is above in that thread.
I am not seeing a Surety subscription linked to this account. If you use a different service provider it would be good to reach out to them for assistance to be sure you should have access to the feature, etc.
If you use Surety, please send a private message with your account holder name and service address so we can best assist.