What is Dialer Delay?
Dialer Delay, sometimes referred to as Transmission Delay, is a delay period after an alarm is triggered by a sensor on the local system and the alarm signal being forwarded to the central station.
This is a way panel’s can help to combat false alarm response by limiting unnecessary dispatch on accidental alarms. A signal is still sent to Alarm.com but not to the central station.
Alarm.com still receives this immediately which will display in your activity history as a Pending Alarm signal, then awaits a disarm or time-out. . If the panel is disarmed in the time period dictated by the dialer delay then the central station would not receive the signal and never act on it.
We generally recommend lowering Dialer Delay to its lowest setting, which varies from panel to panel… Some panels you can disable the feature entirely, some you cannot.
Below is a guide that covers Dialer Delay on various Alarm.com compatible panels.
Qolsys IQ Panel 2/2+ and Qolsys IQ Panel 4
Dialer Delay settings are located in the Sirens and Alarms section of panel programming Settings → Advanced Settings → Enter Installer Code → Installation-> Sirens and Alarms
Can be set between 15-45 seconds by default.
To increase or decrease this value, SIA Limits (in Installer Settings) will need to be disabled. Then you can select between 0 and 254 Seconds for the delay.
For Surety subscribers who signed up for service after 12/12/2019 with the Qolsys IQ Panel 2+, Dialer Delay has been disabled. This can be confirmed by the above directions in programming.
2GIG Go!Control - GC2
On the Go!Control, the feature is referred to as Abort Window Dialer Delay and is governed by Q35 in System Configuration. (Installer Toolbox → System Configuration → Go To Q35)
It can be set to 15, 30, or 45 seconds and by default the value is set to 30 seconds
The delay is not turned off in System Configuration and is instead enabled/disabled on a per sensor basis in sensor programming. This is controlled by the Q: Select Sensor Dialer Delay.
2GIG GC3
With this panel, dialer delay is referred to as Abort Window Transmission Delay and is governed by Q39 (System Settings → Installer Code → Installer Toolbox → System Configuration → Panel Programming)
It can be set to 15, 30, or 45 seconds and by default, the value is set to 30 seconds
The delay is not turned off in programming. It is instead enabled/disabled on a per sensor basis in sensor programming (Wireless Zones). This is controlled by the Transmission Delay field.
Interlogix Simon XTi
On the Simon XTi, Dialer Delay cannot be disabled. It can be set from 15-45 seconds. This feature can be accessed via Settings → Programming → Phone Options → Dialer Delay.
Interlogix Simon XT
Located in the Phone Options menu, Dial Delay is defaulted to 30 seconds but can be set from 15-45. This feature cannot be disabled.
Interlogix Concord 4
On the Concord 4, Dialer Delay is referred to as Dialer Abort and the factory set value for this is 30 seconds. It can also be set to 15 seconds or 45 seconds.