Hi, i am new customer and interested in response time to police dispatch after alarm is triggered and if there is any confirmation phone call before police dispatch?
To clarify, we cannot provide you with expectation regarding how fast police response will be, that is based on your city, the type of alarm, and how your local police prioritize the calls.
The time to when operators call your local police dispatch will depend on a few factors. These include:
- How many contact numbers you have prior to dispatch.
- Panel settings like dialer delay.
- Whether or not you use optional features such as two way voice or video verification which adds time to processing an event.
You control which numbers are dialed prior to dispatch. Visit the system manager here to adjust your call order.
Response time to when a signal is sent to when the operator first starts calls is usually under 30 seconds.