How To Set up a LiftMaster/Chamberlain Wi-Fi Garage Door Opener

LiftMaster/Chamberlain manufacture Wi-Fi enabled garage door openers that can be associated with Alarm.com accounts for integrated garage control.

If it is verified that the garage door opener is a LiftMaster/Chamberlain Wi-Fi garage door opener, no additional equipment is needed to connect the garage door opener to Alarm.com, except a consistent internet connection and the right service plan.

To verify your garage door opener is Wi-Fi compatible:

Refer to the garage door opener’s manual. If it is compatible with Wi-Fi:

  • The manual includes Wi-Fi enrollment instructions.
  • The product model number located on the end panel label includes a W (e.g., 8550W or HD950WF).
  • There may be a Wi-Fi icon next to the MyQ icon as shown in the image below.

Myq-wifi-baked in

Important : If the garage door opener does not include the preceding items but it has a MyQ logo with a yellow learn button, the garage door is only MyQ-enabled and requires the LiftMaster MyQ Internet Gateway (828LM) to enroll with Alarm.com.

If the Wi-Fi garage door opener needs to be attached to additional equipment, the garage door opener’s Wi-Fi signal must be disabled in order to learn the motor into additional equipment. Instructions for disabling the opener’s Wi-Fi should be found in the opener manual.

Note : If the garage motor does not include an LED light for remote operation (e.g., 8500W), one must be enrolled before remotely controlling the device on the Customer Website and app. Refer to the garage door opener’s manual for more information.

Caution : The Chamberlain LW5000EV, despite having MyQ and Wi-Fi printed on it, still requires the use of an 828LM or MyQ Smart Garage Hub for remote control.

Getting paired with Alarm.com

First time setup:

Connect the Wi-Fi Garage Door Opener to the Wi-Fi Network

Note : To see if other Wi-Fi enrollment options exist, consult the motor’s installation guide.

  1. Put the garage door opener into Wi-Fi Setup mode by pressing and releasing the yellow Learn button on the garage door opener (i.e., motor) two-three times. The garage door opener beeps once, and a blue light flashes. You have 20 minutes to complete the connection process.

wifi diagram

  1. On a mobile device or laptop, connect to the Wi-Fi Network with the “MyQ-xxx“ prefix.
  2. Launch the web browser on that device and go to setup.myqdevice.com. Follow the on-screen prompts to connect the garage door opener to your Wi-Fi network. It may be necessary to select Erase Wi-Fi on the MyQ device setup site before being able to scan for a new network.
    • When instructed to download the MyQ app, proceed to the next section of instructions. Do not register the device using the MyQ app.
  3. Proceed to step 6 below

If your Wi-Fi Garage Door Opener is already installed and in use with the MyQ app, setting it up through Alarm.com is pretty straightforward, you can start at step 5 below.

  1. Ensure that your opener is not connected to the native MyQ application. It is not possible to have the garage door connected to both the MyQ app and Alarm.com.
    • If the unit was connected to MyQ, after removal wait about twenty minutes before attempting to continue integration with Alarm.com. While waiting, actuate (open/close) the garage door wall button at least two times.
  2. Next, navigate to your Alarm.com account and click on Settings
  3. Then Devices
  4. Under the Automation Devices section, click LiftMaster Installation .
  5. Actuate (open or close) the garage door using the wall control connected to the LiftMaster device.
  6. Enter the Garage Door MyQ serial number and click Continue . The MyQ serial number can be found on the sticker on the same side as the wiring terminals for the device.
    • This is separate from the standard S/N and may be located next to a MyQ logo.
  7. he page displays a pinwheel, indicating that the device is being added. When finished, it redirects to the Garage page, where the new devices are listed.
    • Note At the time of this writing, only one Garage Wi-Fi unit can be added to Alarm.com by the end user. If you need to add a second one, or to delete and existing one, please reach out to us for further assistance (if you use Surety as your service provider.)

Troubleshooting

  1. If the device has already been registered with the MyQ app make sure to delete the device from the LiftMaster MyQ website.
    • After removing the device be sure to wait at least ten minutes then actuate the garage door wall control two times in a row before moving on.
  2. If the garage door opener cannot enter Wi-Fi Learn Mode, go through a full open and close cycle after the initial installation.
  3. If there is no Wi-Fi signal in the garage:
    • On setup.myqdevice.com, select Erase Wi-Fi before scanning for the network. Wi-Fi settings can also be erased by pressing and holding the black adjustment button until three beeps are heard (approximately six seconds).
  • Move the wireless router closer to the garage.
  • Purchase a Wi-Fi Range Extender.
  • Install a MyQ Internet Gateway (828LM) to communicate with the garage door opener from the router.
  1. If attempting to install the garage door opener using an iOS device, verify that Wi-Fi Assist is disabled. For more information, refer to Apple’s About Wi-Fi Assist support article.