SkyBell Doorbell Camera installation stops and fails at 10 percent

How To
,
1

f the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the SkyBell Doorbell Camera’s LED should change to either solid green or blinking orange.

Note : The SkyBell Doorbell Cameras do not support hidden SSIDs (Wi-Fi names). The router must broadcast a visible Wi-Fi network for the SkyBell Doorbell Camera to connect to the network.

If a SkyBell Doorbell Camera fails installation at 10 percent

Verify the following requirements are met:

  • Internet upload speed of 2 Mbps or higher at the installation site. Use an Internet Speed Test Tool like speedtest.net.
  • A router broadcasting an 802.11b/g/n 2.4 GHz network. The Slim Line II Wi-Fi Doorbell Camera also supports 5 GHz networks.
    • The network must be visible.
    • Wi-Fi encryption must be WPA, WPA2, or both. The Slim Line II Wi-Fi Doorbell Camera also supports WEP.
    • Dual band routers must separate the 2.4GHz and 5 GHz bands into unique SSIDs.

Wi-Fi extender requirements

The extender must broadcast a visible network. Hidden SSIDs (i.e., Wi-Fi names) are not supported.

Verify the extender uses an SSID (e.g., NetworkName_ext) that is unique from the router’s main wireless network. The SkyBell Doorbell Camera may bounce between the two networks otherwise.

Troubleshooting

  1. If the LED is solid green, verify that the SkyBell Doorbell Camera is compatible with Alarm.com. The packaging should have Alarm.com branding. The label on the back of the SkyBell Doorbell Camera should either read Skybell HD or Skybell Slim Line. Disconnect the SkyBell Doorbell Camera from its mounting bracket to access the label.

  2. If the LED is blinking orange, verify the Wi-Fi password is correct. To test, connect a different device (e.g., mobile phone or tablet) to the Wi-Fi network. If the other device cannot connect, the SkyBell Doorbell Camera cannot connect.

  3. Factory reset the SkyBell Doorbell Camera. Once the SkyBell Doorbell Camera is reset and back in AP (Access Point) mode (blinking red/green), retry enrollment. Steps on how to Factory Reset a SkyBell can be found here.

  4. Power down the SkyBell Doorbell Camera by removing it from the mount for two minutes.

  5. After two minutes, remount the SkyBell Doorbell Camera and retry enrollment. Verify the Wi-Fi network is chosen correctly and the Wi-Fi password is correct.

Note : To put the SkyBell Doorbell Camera back into AP mode, press and hold its doorbell button until it flashes green, then release the button and wait for the LED to change to flashing green/red.

  1. Retry enrollment using a different mobile device.

  2. Power down the router and networking devices (e.g., modems, routers, extenders, etc.) along with the SkyBell Doorbell Camera.

  3. Power everything back on in the following order and retry enrollment. Let each device power up fully before moving on to the next.

    • Modem/Router
    • Extender if being used
    • SkyBell Doorbell Camera

  4. The SkyBell Doorbell Camera may be too far from the router. If this is the case, a Wi-Fi extender may be required

    1. If a Wi-Fi extender is already in use:
    • Verify the extender’s SSID (Wi-Fi name) is different from the user’s router. A single character difference is enough.
    • Verify the extender is configured properly and can connect to the internet. To verify, connect to the extender’s Wi-Fi network using a mobile device and attempt to use the internet. If the mobile device cannot connect, the SkyBell Doorbell Camera cannot connect.
    • If the LED is solid green, the extender may be too far from the router. To test, move the extender closer to the router.
    • If the LED is blinking orange, the extender may be too far from the SkyBell Doorbell Camera. To test, move the extender closer to the SkyBell Doorbell Camera.

The LED never changes from alternating green/red

The SkyBell Doorbell Camera never attempted to enroll.

  1. Close and reopen Alarm.com mobile app to retry enrollment. Be careful to follow every step in the enrollment process in the order it is presented. For more information about how to enroll a SkyBell Doorbell Camera, see this installation guide here.

  2. If the mobile device appears to disconnect from the SkyBell Doorbell Camera’s AP (Access Point) network arbitrarily before or during enrollment, it may be helpful to do the following:

    • Put the mobile device into airplane mode.
    • Manually enable only Wi-Fi and retry enrollment.

More about the Alarm.com SkyBell can be found here: