SkyBell Doorbell Camera LED is flashing orange

[tyler (Tyler G)]

A flashing orange LED state indicates the SkyBell Doorbell Camera does not have a network connection. This is often caused by incorrect wireless information or poor wireless range.

If you changed your Wi-Fi information or hardware recently, follow the below guide:

How To Reconnect a Camera to the network After router, equipment, or Wi-Fi settings change

If a you get a new router or you change your Wi-Fi credentials (i.e., network name or password), you will need to reconfigure the video device locally to connect to the new network. Most cameras follow the below steps, with some notable exceptions: For the ADC-VDB770 Video Doorbell follow these steps here. For the SkyBell Video Doorbell follow these steps here. For the ADC-VDB750 follow these steps here There are multiple methods available to restore communication without the need to delete …

To troubleshoot a flashing orange LED on a SkyBell Doorbell Camera:

1. Reboot the SkyBell Doorbell Camera. Allow a few minutes for the video device to power back on reestablish its connection to the Wi-Fi network.
2. 1. If it continues to flash orange, press and hold the SkyBell Doorbell Camera button until it goes into Access Point (AP) mode (i.e., blinking red and green).
3. Use the installation wizard to enroll the SkyBell Doorbell Camera using the Alarm.com mobile app.

Steps to enroll the SkyBell can be found below:

How To Pair a SkyBell Video Doorbell with an Alarm.com Account

This guide will walk you through how to pair a SkyBell Slim or SkyBell HD video doorbell to an Alarm.com account. This guide does not cover how to physically install the doorbell and presumes this step has already been done. The use of the SkyBell Video Doorbell does require video to be enabled on your account. When using service through Surety, video is included in the Surety Cam/Plus, Protect, and Complete plans. Video levels can be added/increased via the System Manager page of your Surety…

If the device fails to enroll

1. Verify the Wi-Fi password is correct. This can be tested by attempting to log onto the Wi-Fi network using a different device (e.g., mobile phone or tablet).
2. Verify that the network meets the SkyBell Doorbell Camera’s requirements
3. Factory reset the SkyBell Doorbell Camera. Press and hold the [Skybell] button for approximately 80 seconds until it starts flashing yellow.
4. If the configuration fails at 10%, see SkyBell Doorbell Camera installation stops and fails at 10 percent