Slim Line Wi-Fi Doorbell Camera LED and troubleshooting reference guide
LED pattern key
Normal operation
| LED pattern | Description | Details |
|---|---|---|
| Solid green | ||
 |
Ready and working normally | Use the Customer Website or Customer app to choose a custom color in place of default green. |
| Solid white | ||
 |
In Call mode | A call has been initiated (i.e., the doorbell button was pressed or the doorbell detected motion) or is occurring. |
| Solid blue | ||
 |
Starting up | Please wait while the doorbell is booting up. |
| Pulsing blue | ||
 |
Battery is charging | Battery may charge for ~30 minutes after installation. |
| Blinking blue and green | ||
 |
Connected to Wi-Fi, waiting for server connection | Please wait. |
| Blinking blue and amber | ||
 |
Firmware update in progress | Please wait. |
Note : Once the outside temperature reaches roughly -10 degrees Fahrenheit, the doorbell camera rings the chime quickly twice in a row.
Requires attention
| LED pattern | Description | Details |
|---|---|---|
| Double-blinking orange | ||
 |
No Wi-Fi connectivity | Check your Internet connection. Your Wi-Fi credentials may have changed. Enter Wi-Fi Access Point Mode and re-add the doorbell camera using the Customer app. |
| Double-blinking blue | ||
 |
Power supply issue | Contact your installer. |
The doorbell transformer may need to be replaced|
Troubleshooting
Press and hold doorbell button for the time shown to perform a troubleshooting step.
| LED pattern | Description | Details |
|---|---|---|
| Blinking green | ||
 |
Entering Troubleshooting modes | Continue to press & hold for troubleshooting steps below. |
| Blinking red and green | ||
 Push & hold ~60 sec until flashing, then release. |
Wi-Fi Access Point mode | Connect to the camera’s temporary network |
| and use the Customer app to re-add the camera. | ||
Blinking blue
|
||
| Push & hold ~70 sec until flashing, then release. | Power cycle | Reboots the camera. |
Blinking amber
|
||
| Push & hold ~80 sec until flashing, then release. | Factory reset |