Alarm.com Wi-Fi Doorbell Camera and Slim Line

[tyler (Tyler G)]

Troubleshooting

Motion Sensitivity

How To Adjust and Troubleshoot the motion sensitivity of the SkyBell Doorbell Camera

SkyBell Doorbell Cameras use passive infrared (PIR) and camera-based sensor triggers to determine when a clip is recorded. After a recording is triggered, it takes up to 20 seconds for the motion sensor to reset itself. The SkyBell Doorbell Camera’s sensitivity to motion may be changed using the Alarm.com Website or mobile app. The SkyBell Doorbell Camera’s motion detection range is approximately 8 feet at the highest sensitivity and incrementally lower on lower settings. The camera must detec…

SkyBell Doorbell Camera installation stops and fails at 10 percent

SkyBell Doorbell Camera installation stops and fails at 10 percent

f the SkyBell Doorbell Camera installation stops at 10 percent and then fails, the SkyBell Doorbell Camera’s LED should change to either solid green or blinking orange. Note : The SkyBell Doorbell Cameras do not support hidden SSIDs (Wi-Fi names). The router must broadcast a visible Wi-Fi network for the SkyBell Doorbell Camera to connect to the network. If a SkyBell Doorbell Camera fails installation at 10 percent Verify the following requirements are met: Wi-Fi normalized signal strength of…

SkyBell Doorbell Camera LED is flashing orange

SkyBell Doorbell Camera LED is flashing orange

A flashing orange LED state indicates the SkyBell Doorbell Camera does not have a network connection. This is often caused by incorrect wireless information or poor wireless range. If you changed your Wi-Fi information or hardware recently, follow the below guide: To troubleshoot a flashing orange LED on a SkyBell Doorbell Camera: Reboot the SkyBell Doorbell Camera. Allow a few minutes for the video device to power back on reestablish its connection to the Wi-Fi network. If it continues …

Unable to hear audio during SkyBell Doorbell Camera call

Unable to hear audio during SkyBell Doorbell Camera call

There are several possible reasons why audio issues may be experienced during a call between the Alarm.com app and the SkyBell Doorbell Camera. If unable to hear audio in the customer app: Verify the app is updated to the most recent version. Verify that the media volume on the mobile device is not muted and the sound is turned up. Verify that the app has access to the mobile device’s microphone. Verify that the mobile device does not have any Do Not Disturb settings enabled. Listen for sound …

SkyBell Doorbell Camera Live View is solid gray, black, or white

SkyBell Doorbell Camera Live View is solid gray, black, or white

If the SkyBell Doorbell Camera receives information and audio but the Live View screen is solid black/white/gray/not loading, verify the following to resolve the behavior. Verify the mobile device is not on an active call The SkyBell Doorbell Camera does not provide a live view when on a live phone call. Compare live video performance using Wi-Fi versus cellular data Put the mobile device into airplane mode and verify Wi-Fi is still enabled. Test the device. Disconnect the mobile device from …