Places Geo Services

Easy, Location-Based Home Automation Rules and Reminders Places (previously Geo-Services) makes it easy to set up smart home automation rules and reminders based on the location of the user’s smartphone.

Users can add, edit, and delete Geo-Fences directly within the app and set up location-based rules to automate devices like lights, switches, thermostats, and garage openers.

A default Home location will appear for all users and will have a Geo-Fence surrounding the account’s home address.

Note: Rule creation is only available on the Website, not the mobile app.

Available on the and mobile app, Places significantly upgrades the user experience and reinforces the value of a fully connected system. Places features

With Places, users can use their device’s location to:

  • Turn on lights
  • Adjust thermostats
  • Pause video recordings
  • Send a reminder to close garage doors or gates
  • Send a reminder to arm the system
  • Send a reminder to lock a lock
  • Send a reminder about a sensor left open

Important: you must enable Location Services before Geo-Fences can be configured.

Configure Places’s Places feature allows users to be more connected to their home. With Places, you can automate home settings and initiate additional notifications based on the location of their iPhone or Android phone relative to their home, office, or any other Geo-Fence specified. To configure Places, follow the below steps.

Permission requirements

The following login permissions are able to configure the Places feature:

  • Master Control
  • Full Control
  • Custom with Notification Settings enabled

Enable Location Services

Create a Geo-Fence

Edit a Geo-Fence

Delete a Geo-Fence

Add Places Rules and Notifications

Geo-Services - Troubleshooting Guide

By enabling GPS on a mobile device, you are allowing the device to check-in and relay its location relative to the radio tower or router the device is connected to. In addition to GPS being on, verify that the subscriber has a data connection (e.g., 3G, 4G LTE, Wi-Fi).

Geo-Services tips

  • The lower the data connection and/or coverage in the area, the less accurate Geo-Service is. The reverse is true as well.
  • Staying close to the Geo-Fence, or only barely crossing it can mean that the device never triangulates outside of the Geo-Fence. This can cause notifications or actions to incorrectly trigger or not trigger occur at all.
  • Increasing the Geo-Fence radius can help provide more accurate notifications based on location.
  • Wi-Fi can be used as a data connection for triangulation. The device does not need to be connected for triangulation to occur.
  • The more accurate Geo-Fence radius sizes are around or larger than 2 to 2.5 miles radius. The minimum radius can be one mile but is not recommended.

To manage Geo-Services using the Customer Website:

  1. Log into the Website.
  2. Click Settings .
  3. Click Geo-Services .

Note : Only the login permissions of Master Control, Full Control, and Custom with Notification settings enabled can manage Geo-Services on an account.

Having Issues with your Geo Device?

1. Verify Geo-Services is set up properly

Verify users have the proper Geo-Services notifications and features set up on the account

2. Verify location services is turned on

For both the device and the app.

To enable location services on an Android phone:

  1. Tap to open the Settings application.
  2. Tap Connections .
  3. Tap the Location toggle switch to enable location services.

Note : These steps may vary depending on the model of the Android phone.

To enable location services on an iPhone:

  1. Tap to open the iPhone’s Settings application.
  2. Flick to scroll to the apps, and tap to select .
  3. Tap Location .
  4. In Allow Location Access , tap Always .

3. Verify the correct device is enabled for Geo-Services

You can verify the correct device is enabled by turning Geo-Services off in the app, then log into the website to verify a correlating device was paused. A device that is paused is grayed out.

In the following image, the Geo-Device named iPhone is enabled and the Geo-Device named Samsung is disabled.

Important : Remember to re-enable the Geo-Device in the app after this test.

4. Increase the Geo-Fence size

Increase the fence size to a minimum of 2 to 2.5 mile radius. If it is already set to a 2.5 mile radius, increase the Geo-Fence radius to 5 miles.

5. Enable Wi-Fi on the Geo-Device

Enable Wi-Fi on the phone that is a Geo-Device having issues. This may help with triangulation if there are not many towers in that area. Turning on Bluetooth can also help.

Note : The Geo-Device is not required to be connected to a Wi-Fi or Bluetooth network to function.

6. Verify settings that can affect Geo-Services on Android devices

For Android devices, there are several settings that can affect consistent Geo-Services functionality. The app also displays possible settings that are affecting functionality as shown in the following image:

Verify the Android device settings have the best corresponding values:

Note : The names of settings may vary on Android devices.

  • Location or Location services should be toggled on.
  • Locating method or Location mode should be set to high accuracy.
  • Wi-Fi scanning and Bluetooth scanning , which may be in the Improve accuracy setting, should both be toggled on.
  • Power saving mode and Ultra power saving mode should both be toggled off.
  • Battery optimization or Optimize battery usage , which may be in the menu option of the Battery setting , should be toggled off for the Customer app, Google Play Services, Wi-Fi, and Bluetooth.
    • When selecting the option to Turn Battery Optimization for this App Off from the Customer app, the phone displays the devices that do not have optimization on. Tap the arrow under Battery optimization to select All Apps, then tap to verify that Don’t Optimize is selected.

The following image is an example of turning off battery optimization on an Android device:

7. If the issue is still unresolved:

Important : Perform the following steps in this order:

  1. Disable Geo-Services in the App.
  2. Delete the Geo-Device on the Website.
  3. Force close the app.
  4. Re-enable Geo-Services in the app.
  5. Add the device back to the Geo-Fence rules or notifications.
  6. Sync the Geo-Device by crossing in and out of the Geo-Fence.
  7. Test by crossing the fence again.

Note : Geo-Services uses triangulation to conserve battery power. The device should pass a significant distance over the geo-fence in either direction to register crossing the geo-fence.


Geo-Service device in malfunction