Subscribe to this thread to receive email alerts when new firmware is available for the 2GIG EDGE Panel. Release notes will be posted, detailing the contents of the update.
A USB flash drive with only 1 partition will be needed.
Download the firmware update file. (To download the firmware, right-click on the file name, and select ‘Save As’ and save it to an empty USB thumb drive, leaving the file name unchanged.)
Save the firmware file to the root directory of a USB flash drive.Note: The USB flash drive must have only one partition
Plug the USB flash drive into the USB port on the top of the 2GIG EDGE panel.
You will see a notice that there is a new firmware to install. Select Update
Enter the Installer code or the Master code.
The 2GIG EDGE will install the update and restart
Panel may need to update multiple times
DO NOT remove power until you see pop-up or Message confirming update has been completed.
New Feature Additions
IMAGE SENSOR support is available. Use 2GIG-IMAGE3 image sensor with 2GIG-XCVR3-GC3 transceiver module to take advantage of Image Sensors on 2GIG EDGE Panels. Requires Alarm.com service package add on for image sensor.
Enhancements and Defect Resolutions
• Resolved intermittent console LOS.
• Resolved Remote Keypad connectivity issues (LOS).
• Intermittent broadband/radio trouble reported in field has been addressed.
• WiFi improvements – required for panels using dual path, Remote Keypads and videos on the panel.
• 2GIG EDGE Panel requires ONVIF cameras to use strong password in an effort to keep the
customer information protected from malicious actors.
• Various Remote Keypad and Panel bug resolutions.
Note:
During the update, do not disrupt AC Power to the panel or the Remote Keypads.
Panel update automatically updates the Remote Keypads. Please make sure Remote Keypad(s) are powered on (AC Power), connected and paired to the 2GIG EDGE panel on the network. Remote Keypads must be displaying the home screen.
Improvements have been made to the siren to increase the volume.
An option for “No Entry Delay” has been added to the home screen for both “Arm Stay” and “Arm Away”. When selected the system will not provide an Entry Delay timer for any Entry/Exit zones.
Text descriptions for each Loop number associated with 2GIG sensors has been added to the wireless zone programming. Example: DW10 Loops will now show: Loop 1(Wired), Loop 2(Magnet), Loop 3(Unavailable)
2GIG EDGE panel programming can now be Backed up and Restored from the Alarm.com dealer portal. All Edge panels involved need to be at 1.2 or higher.
Note: Image Sensors, Remote Keypad, and Z-Wave device backup are not currently supported.
Wi-Fi signal strength (RSSI dBm) values have been added to the Wi-Fi connection screens and in the system information screen to allow for better troubleshooting of Wi-Fi connections.
Improvements have been made to the system to improve Wi-Fi stability.
Master Users and Dealers can now select if images captured on the panel are sent to the cloud or remain only on the panel.
Improvements have been made to the reported battery status on the panel for connected Z-Wave devices.
Photos captured by the onboard camera can be deleted from the panel history by the master user.
An unlock icon for Z-Wave locks has been added to the home screen header. This icon will appear if any Z-Wave lock on the system is unlocked.
An open icon for Z-Wave garage door controllers has been added to the home screen header. This icon will appear if any Z-Wave garage door controller on the system is open.
Changes have been made to improve the connection time of cameras to the panel.
Remote Keypad
Changes have been made to improve Remote Keypad connectivity.
Wi-Fi signal strength (RSSI dBm) values have been added to the Wi-Fi connection screens.
The Remote Keypad pairing process has been simplified. The pairing code on the main panel and the remote keypad will only need to be verified and acknowledged.
Update Process:
USB firmware update file is available above.
OTA update over cell radio or Wi-Fi is available from Alarm.com by request.