It looks like your system has a software update available. I recommend updating to the latest firmware, as it includes some miscellaneous bug fixes.
You can upgrade your panel’s firmware using a USB flash drive, or we can send the update to the panel via Wi-Fi. Please confirm in reply if you would like us to send it via Wi-Fi
The firmware update in question can be found here:
Here are the steps to upgrade the firmware via a flash drive:
A USB flash drive with only 1 partition will be needed. USB with 1GB or larger available size, formatted for FAT32.
- Download the firmware update file. (To download the firmware, right-click on the file name, and select ‘Save As’ and save it to an empty USB thumb drive, leaving the file name unchanged.)
- Save the firmware file to the root directory of a USB flash drive.Note: The USB flash drive must have only one partition
- Plug the USB flash drive into the USB port on the top of the 2GIG EDGE panel.
- You will see a notice that there is a new firmware to install. Select Update
- Enter the Installer code or the Master code.
- The 2GIG EDGE will install the update and restart
- Panel may need to update multiple times
- DO NOT remove power until you see pop-up or Message confirming update has been completed.