How To Pair a SkyBell Video Doorbell with an Alarm.com Account

[tyler (Tyler G)]

This guide will walk you through how to pair a SkyBell Slim or SkyBell HD video doorbell to an Alarm.com account. This guide does not cover how to physically install the doorbell and presumes this step has already been done.

The use of the SkyBell Video Doorbell does require video to be enabled on your account.

When using service through Surety, video is included in the Surety Cam/Plus, Protect, and Complete plans. Video levels can be added for other plans or increased via the System Manager page of your Surety account dashboard.

Unlike most other Alarm.com compatible cameras, the SkyBell Video Doorbell can only be paired via the Alarm.com mobile app and not the Alarm.com website.

1. Start by logging in to your Alarm.com account via the mobile app and click the Menu icon then scroll down to the Doorbell Camera button.

   
   

2. Next, click on the Add icon on the Doorbell Camera page followed by the icon that matches the type of SkyBell you are pairing, either Slim or HD

   
   

3. Confirm that the SkyBell is physically installed and that the LED is flashing Red and Green, indicating that the unit is in Wi-Fi Access Point mode.

   
   

4. Give the SkyBell a name to continue (this can be changed later, if desired).

   

5. The app should then search for the SkyBell’s temporary network to connect to, this can take some time. Once the Wi-Fi network has been located, click Select to connect to the camera.

   
   

The syncing process instructs you to connect to the SkyBell Doorbell Camera’s temporary Wi-Fi network. The network is named Skybell_123456789 or SkybellHD_123456789 , where 123456789 corresponds to the SkyBell Doorbell Camera’s serial number. The SkyBell Doorbell Camera’s temporary Wi-Fi network is for the purpose of the installation process only and is not meant to provide Wi-Fi for internet access.

During installation, there may be a message indicating that there is no Wi-Fi available but this is expected. Dismiss the message and continue to stay connected to the SkyBell Doorbell Camera’s temporary Wi-Fi during the installation process.

It is recommended to remain within six feet of the SkyBell Doorbell Camera throughout the entire enrollment process to ensure the mobile device and the SkyBell Doorbell Camera stay connected.
Note : If you do not see the Skybell network, verify the SkyBell Doorbell Camera is blinking green and red to indicate it is in AP mode. The Skybell Wi-Fi network only appears when the SkyBell Doorbell Camera is in AP mode.

For specific instructions for various mobile device types, see here

6. Next you can choose the wireless network you want the SkyBell to connect to. From here you will have a few choices:

• Connect to the network of an already existing camera, using the same settings as the existing camera.

  

• Choose to ** Scan for a Network** or Setup Manually

  • Either way, you will need the network’s SSID and Password.
  
  

7. Once the network options have been chosen, the SkyBell will attempt to connect to the chosen network, this can take some time. Once connected, click the Next* button to configure the doorbell camera.

   
   

8. Now you can use live view to ensure proper camera placement, if necessary.

   

9. Next, click the toggle switch to enable push notifications to receive calls from your doorbell. Additional notifications can be set up through Notifications tab after installation is complete.

   

10. Then, click the toggles to set up Recording Schedules from either motion detection or button press from the doorbell. After that, configuration is complete!

    
    

11. You will be able to view Live View from the camera from the Doorbell Camera card in the mobile app, as well as the website.

    

[tyler (Tyler G)]

Specific Mobile device instructions

If using an Android device and the mobile app version is below 4.15.7:

1. Go to your Wi-Fi settings and select the network that matches the SkyBell Doorbell Camera’s serial number.

Important : If prompted, do not sign into the network.

2. Once you are connected to the Skybell network, return to the Customer app. Use the recent apps drawer (i.e., the task manager/list of currently open apps) to return to the Customer app instead of the launcher icon.

If using an Android device and the Customer app version is 4.15.7+:

1. Tap WiFi Settings . If the device’s Wi-Fi is disabled, tap the toggle switch to enable it.
2. Tap to select the network that matches the SkyBell Doorbell Camera’s serial number.
3. Continue the installation:

• For devices using Android 10+, tap Done .
• For devices using versions below Android 10, tap the arrow in the upper left corner to return to the mobile app.

If using an iPhone or iPad:

The mobile app prompts to:

1. Leave the app, then go to the phone’s Settings app.
2. Tap Wi-Fi .
3. Tap to select the SkyBell network and wait until a blue checkmark appears next to the network.
4. Once you are connected to the Skybell network, go back to the Customer app to complete the installation.

Note : To verify that the iOS device is connected to the network, wait for 30 to 60 seconds for the Wi-Fi signal icon to appear at the top of the device.