When your wireless settings or networking equipment change after a LiftMaster MyQ Hub (821LM, 821LMB, 821LMC-SCM, MyQ-G0301, MyQ-G0401-ES) or Wi-Fi Garage Door Opener is installed, the device will disconnect from the internet. This is because the device is still programmed with the old Wi-Fi information. New wireless information can be saved by clearing the device’s network memory and saving the new information.
Reconnect a disconnected garage door device
To reconnect a disconnected LiftMaster MyQ Hub (821LM, 821LMB, 821LMC-SCM, MyQ-G0301, MyQ-G0401-ES):
Clear the Wi-Fi information from the hub:
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Clear the Wi-Fi settings on the hub by press and holding the Settings Gear button on the Wi-Fi Hub for roughly 6 seconds until the blue light flashes.
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Power cycle the Wi-Fi Hub by disconnecting the power supply and reconnecting after 30 seconds.
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Set up the new Wi-Fi information on the hub using one of these methods.
- Note : If these steps are unsuccessful, a factory reset of the Wi-Fi hub may be necessary.
To reconnect a disconnected LiftMaster, Chamberlain, Craftsman, or Raynor Wi-Fi Garage Door Opener:
- Put the garage door opener into Wi-Fi Setup mode by pressing and releasing the yellow Learn button on the garage door opener (i.e., motor) two-three times. The garage door opener beeps once, and a blue light flashes. You have 20 minutes to complete the connection process.
- On a mobile device or laptop, connect to the Wi-Fi Network with the “MyQ-“ prefix.
- Launch the web browser on that device and go to setup.myqdevice.com.
- Follow the prompts on the website and select Erase Wi-Fi.
- Follow the on-screen prompts to connect the garage door opener to your new Wi-Fi network.
For more information on how to reset a Wi-Fi hub, see Factory reset a LiftMaster MyQ Smart Garage Hub.