Skybell Slim fails at Installation

[Roci2112]

Hello,

I am having trouble getting the Skybell Slim to connect to WiFi.

I am having a similar issue as this user and have tried all the suggestions here:

Issue with SkyBell Not Working

A clarification: we do not have a contract with Skybell. Skybell is integrated with Alarm.com. ADC support typically would handle issues related to use of the Skybell with Alarm.com, however we did reach out to Skybell for more info. They report that there is an advanced setup option in the Skybell app which you can use to set a static IP on the device. You wouldn’t be using the Skybell app to connect however. The test I am describing is manually setting the IP in the router settings. I’ve tak…

I’ll summarize what I’ve done so far:

• Installed Skybell hardware and powered on
• Followed instructions on ADC app to add Skybell Slim
• Light was blinking red and green. Disabled cellular data. Connected to Skybell_xxxxxxx network in wifi settings as per app instructions. Returned to app. Selected the network I wanted to connect to (2.4 GHz, b/g/n, unique SSID). Tried auto-connect first. Installation fails at 10%, light blinks orange.
• Power cycled router/modem.
• Attempted to connect again, same result.
• Tried connecting again, this time with manual setup and assigning Skybell’s static IP. Same result.
• Factory reset the Skybell (blinking yellow), same result.
• Checked to make sure MAC filtering was off. Didn’t see options for the other two suggestions along with the MAC filtering.

My router is a Netgear AC1200 (R6220). The router is about 10-15 feet away from the Skybell with only the front door obstructing the LOS. Routers firmware version is v1.1.0.100_1.0.1. ADC app is up to date.

Not sure where to go from here… Possible I may need a range extender?

[Roci2112]

Well good news, looks like it was a range issue. I ended up using the Qolsys Panel as a WiFi Access Point and had success adding the camera.

[jwcsurety (Jason)]

Good to hear you were able to resolve the issue! Is it still working well for you now?

[Roci2112]

Still working well, thank you. I am wondering now though, is there a way to hide my panel’s SSID from being broadcasted?

[jwcsurety (Jason)]

That’s a great question, currently no, there is no way to disable the SSID broadcast other than disabling the access point. I’ve requested this as a feature from Qolsys however. Hopefully we will see this option soon!

[eric.nguyenq (eric.nguyenq@yahoo.com)]

I am having the same problems. At 10% the installation fail. I don’t have a range problem. I have try sky bell app and it wouldn’t pass installation. I don’t know what to do

[jwcsurety (Jason)]

It’s pretty common to expect there to be no signal problem, but run into a signal problem. You’ll need a very strong signal for a Skybell, and you should use a unique 2.4Ghz SSID for connectivity.

The SSID must not be a hidden network.

Mesh routers are not recommended and will generally cause problems with setup and usage.

How To Pair a SkyBell Video Doorbell with an Alarm.com Account

This guide will walk you through how to pair a SkyBell Slim or SkyBell HD video doorbell to an Alarm.com account. This guide does not cover how to physically install the doorbell and presumes this step has already been done. The use of the SkyBell Video Doorbell does require video to be enabled on your account. When using service through Surety, video is included in the Surety Cam/Plus, Protect, and Complete plans. Video levels can be added/increased via the System Manager page of your Surety…

[eric.nguyenq (eric.nguyenq@yahoo.com)]

You’re right I set up a unique 2.4ghz and it work. But sky bell still saying internet is slow. When I did the speed test I’m getting about 30mbps. The only problem I’m having with the camera is the live stream won’t view because of the slow internet. The function of the camera to record and upload to the cloud still work good. Thanks for your help Jason!!