How To Pair a SkyBell Video Doorbell with an Alarm.com Account

How To
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Specific Mobile device instructions

If using an Android device and the mobile app version is below 4.15.7:

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  1. Go to your Wi-Fi settings and select the network that matches the SkyBell Doorbell Camera’s serial number.

Important : If prompted, do not sign into the network.

  1. Once you are connected to the Skybell network, return to the Customer app. Use the recent apps drawer (i.e., the task manager/list of currently open apps) to return to the Customer app instead of the launcher icon.

If using an Android device and the Customer app version is 4.15.7+:

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  1. Tap WiFi Settings . If the device’s Wi-Fi is disabled, tap the toggle switch to enable it.
  2. Tap to select the network that matches the SkyBell Doorbell Camera’s serial number.
  3. Continue the installation:
  • For devices using Android 10+, tap Done .
  • For devices using versions below Android 10, tap the arrow in the upper left corner to return to the mobile app.

If using an iPhone or iPad:

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The mobile app prompts to:

  1. Leave the app, then go to the phone’s Settings app.
  2. Tap Wi-Fi .
  3. Tap to select the SkyBell network and wait until a blue checkmark appears next to the network.
  4. Once you are connected to the Skybell network, go back to the Customer app to complete the installation.

Note : To verify that the iOS device is connected to the network, wait for 30 to 60 seconds for the Wi-Fi signal icon to appear at the top of the device.