Hello! I tried on WiFi and mobile on my phone and it won’t connect. I also tried directly from the panel and the same thing. He doorbell is connected to the WiFi as I can see it as a connected device.
Wifi signal strength is on the lower side for a Skybell, can you try lowering your resolution, waiting a few minutes then reboot the Skybell and try again?
Resolution settings can be found under Video > Settings > Video Device Info for the doorbell. Try lowering it to 480 as a test to see if the reduced bandwidth improves connectivity.
If not, is this just affecting live view? Are you able to view new recorded video from it?
Have you tried rebooting your router yet? If not I would try that now, wait about 10 minutes, then try accessing the camera two ways, one by manually pulling up the feed in the Alarm.com app, and then one by pressing the doorbell button and answering the resulting call.
Rebooted router, still nothing. Doorbell rings audibly when button pressed but no video at all. Motion sensing is also not working at all. I can walk in front of the sensor, wave my hands and no response.
Yes I could only see historical saved Info, not anything live.
It does Not capture any saved video for anything anymore, including when the bell is rang. When the fort bell button is pressed, the chime happens but nothing as far as video.
I did go in and change the type of doorbell chime after it stopped working to see if it would do anything, but nothing before.
The next thing you will want to do is perform a Factory Reset. This will clear out any Wi-Fi settings as well, so you will need to setup the camera through Alarm.com from scratch.
To perform a factory reset,
hold the LED button down until it begins to flash Yellow.
This will take about 80 seconds or so.
Once the LED flashes yellow, let go.
The LED will begin to flash alternativg Red and Green, then you can re-pair the SkyBell and test.
Thank you for that information. Earlier you stated you could get Audio but could not see Video, is this still the case and if so, what are you doing to get the Audio? Is that through Live View or are you referring to previously recording clips?
I am currently working with ADC techs to determine if there are any other troubleshooting steps recommended at this time. Although by the sound of it, this is likely a hardware issue and the unit would need to be replaced.
Sent a PM yesterday, just following up here too. Looks like ADC changed the information they need to allow for the return.
Used to be just the MAC but we need the S/N from the back of the unit. Can you send a picture of the number? You can find it be removing the doorbell from the mounting plate. You can send it to support@suretyhome.com or in the PM too