How To Tell if your Cellular Module is 3G or 4G LTE

As of June 2019 all new service through Alarm.com requires an unregistered 4G LTE cellular module due to the impending 3G sunset (2022).

In order to sign up for new service through Surety, your alarm system will need to have this 4G LTE module installed.

This is guide should help you identify which module you have currently and how to upgrade to 4G LTE.

You can input your existing 15-digit cellular module number into this tool here to determine if your module is eligible for service through Surety.

2GIG Panels

With 2GIG brand panels you’re going to find a few different panel types, either the 2GIG Go!Control, GC2/2e or the 2GIG GC3/3e that are Alarm.com compatible.

Go!Control and GC2


There are a couple ways to find the cellular module number, through programming or by physically checking the module.

If you have the Installer Code (default 1561) you can click on the logo in the lower right hand corner of the screen to access the Installer Toolbox. From there click on Radio Status. The line Serial Number contains the 15-digit cellular module. If your module is unregistered you can put it into into this tool here to determine if the module is 3G or 4G LTE.

You can physically check the module by disarming the panel, powering it down completely, power supply first, then the internal battery and opening the panel. If you have active service, you will want to place your account on test mode before doing so, to avoid any false alarms.

The 4G LTE module installed inside will have 2 antennas attached as referenced in the following picture:

2GIG-LTEV-A-GC2-293x300

If the module only has one antenna, then it is 3G and should be replaced.

Additionally, the bare minimum firmware requirement for the 2GIG Go!Control or GC2 would be firmware 1.17. If your panel’s firmware is below 1.17, the module inside is 3G. You can check your panels firmware by navigating Security > Menu > Toolbox > Enter Master or Installer Code > Version.

GC3

With the GC3, you can find the 15-digit cellular module number by navigating to System Settings > Installer Toolbox > Enter Installer Code (default 1561) > Radio Status. The 15-digit cellular module number follows Serial Number:.

If you need to physically check, the module is installed in the side of the panel and can be revealed by lifting the module bay door off. The 3G and 4G LTE modules are identical physically so you will want to look at the part number listed on the module itself. You can also find the 15-digit cellular module number on the module sticker.

4G LTE Modules:
2GIG-LTEV1-A-GC3 is the Verizon module, requires FW 3.1.3+
2GIG-LTEA-A-GC3 is the AT&T module and requires FW 3.2.3+

3G Modules:
2GIG-3GA-GC3 , 2GIG-CDMAV-A-GC3

You can check firmware locally via System Info and Usage > System Info. Minimum firmware for 4G LTE modules is 3.1.3.

Qolsys

Qolsys panels are really easy to tell if you have 3G or 4G LTE.

IQ Panel Generation 1

If you have the first generation IQ Panel, it has a 3G radio installed. The modules are integrated and cannot be replaced on these panels. This panel cannot be used to sign up for service.

IQ Panel 2 and 2+

All IQ Panel 2 and IQ Panel 2+ panels have an integrated 4G LTE module and can be used to sign up for new service.

Interlogix Concord 4

Concord 4 modules are separate devices that are mounted outside of the alarm panel can, either nearby or run farther to an outer wall or attic, wherever the best signal is.

The 3G and 4G LTE modules will look similar on the outside, so you will need to open them to identify which version it is.

Opening the white plastic cover will reveal the module itself. You should find a 15-digit cellular module number printed on a sticker in the format SN:XXXXX-XXXXXXXXXX

4G LTE Module part numbers:

600-1053-4-ZX-AT AT&T 4G LTE Module w/ Z-Wave
600-1053-4-ZX-VZ Verizon 4G LTE Module w/ Z-wave

Once you have identified the 15-digit module number, use this tool here to see if the module is unregistered and ready for use.

Interlogix NetworX (NX) Panel

Similar to the Concord, NX modules are separate devices that are mounted outside of the alarm panel can, either nearby or run farther to an outer wall or attic, wherever the best signal is.

The 3G and 4G LTE modules will look similar on the outside, so you will need to open them to identify which version it is.

Opening the white plastic cover will reveal the module itself. You should find a 15-digit cellular module number printed on a sticker in the format SN:XXXXX-XXXXXXXXXX

4G LTE Module part numbers:
NX-592E-LTE-ZX-VZ: 4G LTE Z-Wave Verizon

Once you have identified the 15-digit module number, use this tool here to see if the module is unregistered and ready for use.

Interlogix Simon XT, XTi, XTi-5

Simon XT

Simon XTi

Simon XTi-5

The Simon series of panels all use the same module, which is installed inside the panel. You will need to disarm the panel and open it up to find the module and identify the 15-digit cellular module number

600-1048-XT-LTE-VZ

The 4G LTE module will have 2 separate antenna and the 15-digit cellular module number can be found printed on a sticker attached to the module itself and will follow S/N IMEI:

4G LTE Module part numbers:

600-1048-XT-LTE-VZ Verizon 4G LTE w/ Z-Wave
600-1048-XT-ZX-AT AT&T 4G LTE w/Z-Wave

Once you have identified the 15-digit module number, use this tool here to see if the module is unregistered and ready for use.