We have recently changed one of our monitoring procedures.
An Abort signal is a signal received by our monitoring center when you disarm your alarm system.
Previously even if an Abort signal came in showing that you have disarmed, operators would still require password confirmation from your contact list to disregard the alarm event. If there is no response or no valid password provided, dispatch would occur.
We have changed this procedure effective 9/10/2020.
Now, if an Abort signal is received following a burglary alarm event, which indicates one of your authorized users has disarmed the system, it will be accepted as confirmation and the alarm signal will be disregarded.
What does this mean for my system?
This only affects accounts which have 24/7 professional monitoring.
This change only has an effect in the event you disarm before or during the time when operators are handling the alarm event.
If you do not disarm the system, a verbal confirmation password from a valid contact will still be required to disregard the alarm event.
The primary purpose of this change is to operate in line with modern standards of false alarm prevention. This change helps to avoid the stress and potentially costly results of alarm events where authorized users disarm the system successfully but dispatch still occurs due to a lack of phone response or forgotten password.
Can I revert this change and still receive calls even if I disarm?
Yes you can. We understand that some users may still want to require call verification in all events.
If you wish to continue requiring a phone call and password confirmation regardless whether the system is disarmed or not, please let us know via email at support@suretyhome.com or via private message.