Slow/Delayed Response

Support
1

Longtime ADC user… my system was working great up until a few weeks ago when we experienced a short power outage. Since then, a lot of our Z-wave devices (switches, lights, thermostat, etc.) have been giving me various off-line errors intermittently. We often use voice commands on an Amazon Echo Spot around the house to control various lights and instead of a 1-2 second response time, it can be as long as a 45-60 second response time for a light to turn on. We experience the same delays using the ADC app on our phones.

Thinking this could be a WiFi issue, I’ve stood in front of the panel and given various devices on/off commands from the panel (IQ2). I still notice a significant delay, which leads me to believe the panel seems to be the issue and not my WiFi connection.

Is there a reset I could try on the panel that might help? I’ve already sent a remote restart command to the panel… it restarted but didn’t seem to help. Given that my panel is 4 1/2 years old, I’m afraid I may just need to get a new one (which, of course, is a massive time investment unlearning and learning dozens of Z-wave devices).

Suggestions? Thanks!

2

If you haven’t already, I would suggest trying to rediscover the zwave network.
[settings, advanced settings, system tests, zwave tests, rediscover network]

It will take a while - give it a good 15-20 minutes to complete and then settle out and see what happens. Sometimes after this completes commands are still sluggish, if so just give it some more time. (if you have a lot of devices it can take a while. Mine is about 20-30 mins)

If after that you still have devices giving offline errors, you may need to activate them to clear the error (like open the garage door or turn the light on/off manually, etc).

Additionally, are there any zwave devices that are permanently offline (like an unused one that hasn’t been removed from the system??). If so, I’d clear/remove that device or get it back online. (do this before the network rediscovery)

I’ve had similar happen for various reasons. Good Luck!