Qolsys IQ Panel 4

[tyler (Tyler G)]

Troubleshooting

IQ Panel 4 Not Powering Up

Qolsys IQ Panel 4 Not Powering Up

Did you get a new Qolsys brand IQ Panel 4, plug it in but it won’t boot up? It could be that the battery is disconnected, very low, discharged, or entirely depleted. The IQ Panel 4 won’t boot up if the battery is disconnected or too low. New IQ Panel 4’s are often shipped with the internal backup battery disconnected. The panel will not boot up until the battery is connected. Check that the backup battery is connected Unplug the power supply from the wall to power down the panel. Don’t disc…

IQ Panel 4 Experiencing Panel Tamper

How to resolve a Panel Tamper

Most alarm systems include a panel tamper to alert the user that the panel is being opened. Tampers will activate the panel’s alarm if this system is tampered while armed. When the panel is throwing a tamper alert, you will want to resolve the issue as soon as possible to prevent false alarms and false dispatches. The location of your panel’s internal tamper switch will vary from panel to panel, but the steps to resolve are typically the same. Prior to working on your system make sure the pa…

IQ Panel 4 - No or Poor Cellular Signaling

How to Troubleshoot Poor or No Signal Strength IQ Panel 2 and 4

If your Qolsys panel is reporting low/no signal strength or you are seeing a Dual-Path Communication Failure - Cellular trouble condition in Alarm.com, the below steps should help to resolve the issue. What is recommended is a full power cycle of the system, leaving the system completely off for at least two minutes before powering the system back on. This will give the panel a chance to reconnect to the nearest cellular tower and typically fixes cellular connection errors that are not hardwar…

IQ Panel 4 - Broadband Failure

Qolsys IQ Panel 4 - Dual Path Failure - Broadband

The Dual-Path Communication Failure - Broadband trouble condition indicates the panel is unable to communicate with Alarm.com through the broadband network. There are several possible reasons the broadband communication is not connected to Alarm.com. Try the following steps to troubleshoot: Verify the router is receiving power and is connected to the internet. Verify the IQ Panel can connect to the router’s Wi-Fi. Navigate to Settings > Advanced Settings > Wi-Fi Ensure the Activate Wi-Fi bo…

IQ Panel 4 - Master Reset

How to Master Reset an IQ Panel 4

The Qolsys IQ Panel 4 has a Master Reset function that restores panel to factory settings and erases all content. This will reset all User codes, remove all sensor/device programming, and restore all settings. The panel will stay on the Firmware version it was on before the Master Reset. CAUTION: This is a last resort option when troubleshooting and should only be done when recommended by a technician. You will want to ensure that a backup of programming exists in Alarm.com before performing …