IQ Panel 4 Not Powering Up

How To
1

Did you get a new Qolsys brand IQ Panel 4 plugged in but it’s not booting up? It could be the battery (or lack thereof).

The IQ Panel 4’s are being shipped without the internal battery plugged in. The panel will not boot up without it.

To troubleshoot:

  • First unplug the power supply from the wall to power down the panel.
    • Never disconnect power from the panel first, always unplug the power supply from the wall.
    • Ensure you are using the included 7V power supply and cable.
  • Open the panel up. Check to make sure the internal battery has been plugged in. Then close up the panel and reconnect to power.
  • Next, hold down the power button for 3-5 seconds. You should see an Android logo then a Qolsys logo. The panel should fully boot at that point.

However, If there is no feedback from the panel after following the above, then the panel battery is likely discharged. To troubleshoot:

  1. Check that the battery cable is properly
    inserted into the connector. (Looks good here)
  2. Insert the AC power plug into the
    appropriate connector.
  3. The LEDs should begin to flash Red,
    indicating the panel is charging. The LEDs may remain
    flashing for up to 30 mins while the panel charges. The
    panel will boot once it receives sufficient charge.

After the charger is inserted and the power button has been pressed and there is still no feedback from the panel and the display and LEDs do not show, then the panel battery is likely deeply discharged. If that is the case, try the following:

  1. Unplug the battery, unplug the AC power.
  2. Reconnect the battery only.
  3. Insert AC power plug, wait 5 seconds and then remove.
    Repeat this up to 10 times until the LEDs continually flash
    Red indicating that the battery is charging.
  4. The LEDs may remain flashing for up to 30 mins while the
    panel charges. The panel will fully boot once it receives
    sufficient charge.
  • Note: If the LEDs stop flashing Red and the panel does not boot, go
    back to the previous step (Step 3).