The Dual-Path Communication Failure - Broadband trouble condition indicates the panel is unable to communicate with Alarm.com through the broadband network.
There are several possible reasons the broadband communication is not connected to Alarm.com. Try the following steps to troubleshoot:
- Verify the router is receiving power and is connected to the internet.
- Verify the IQ Panel can connect to the router’s Wi-Fi.
- Navigate to Settings > Advanced Settings > Wi-Fi
- Ensure the Activate Wi-Fi box is checked.
- IF not connected, select the network you want to connect to and enter the network credentials
- You may need to forget the network, then re-pair.
- Navigate to Settings > Advanced Settings > Wi-Fi
- Power cycle the panel and the router.
- If the issue is unresolved, ensure your panel is up to date on firmware.