How to get started using Surety with a Simon XT, XTi, and XTi-5 Panel

Surety provides service for all Alarm.com compatible alarm systems, including the Simon XT, Simon XTi, and Simon XTi-5.

Getting Started

With an unregistered module, you would only need to activate your system by purchasing a service plan and following our setup steps. This process can take as little as 5 minutes!

Click here to get started!

What if I Need a New Module or my Module is Registered?

If you currently have service with another dealer, you won’t be able to activate service with Surety until your 4G LTE module is no longer linked to an active Alarm.com account. Modules are typically unregistered during the account cancellation process.

Should you need a new, compatible module, look for a 4G LTE 600-1048-XT-LTE-VZ cellular module. This would be compatible with XT, XTi and XTi-5. (Interlogix recently halted its security business and some parts for Interlogix panels can be difficult to source.)

Note, for users with the Simon XT, the minimum panel firmware requirement to work with a 4G module is 1.3. You can confirm the panel’s firmware by scrolling through the menu until you get to Revision.

Simon XT users with firmware below 1.3 would need to replace the panel in its entirety as the firmware cannot be updated

Need to install a new module? This video covers how to do this with a SImion XTi but the process is similar with the XT and the XTi-5 as well.

What if I want to Upgrade my System?

If you are instead looking to upgrade your system, the Qolsys IQ Panel 2+ sold through Surety uses a 4G LTE communicator and the same legacy 319.5 mhz sensor radio as the Simon panels, so existing wireless sensors (with the exception of Alarm.com Image Sensors) can be easily paired with the IQ Panel 2+.

With the IQ Panel 2+, you’ll gain access to optional exclusive features such as:

  • Power G sensor compatibility, for powerful encryption and extreme range
  • Stream Alarm.com video cameras to your panel screen
  • Answer video doorbell calls through your panel
  • Use advanced Z-wave diagnostics to build the best possible network