So that we can best assist, can you provide a photo of or confirm the model number of that chamberlain opener? The part number there in your photo is for the logic board specifically, there is an overall model number which will be on another label and there are compatibility exceptions.
Thank you for the follow up, but it doesn’t look like either of those photos have the overhead’s model number visible. The Liftmaster/Chamberlain overhead will have a Model Number listed on a label, we need that value.
It looks like the device is still reporting the same installation date prior to the start of this thread.
Please try deleting and factory resetting the device, the last step of the troubleshooting linked above. Then relearn the device. Any change?
Delete, factory reset, and re-add the device.
Delete the device from the alarm panel
A factory reset clears the network information and can be performed by quickly pressing the Z-Wave Link button on the Linear Z-Wave Garage Controller five times in a row. There is a short beep, several double red flashes, and finally a long beep to indicate successful reset.
I am following these instructions, but keep getting this error 51
This error indicates you are trying to Add Device to the network, not clear it. You need to clear it first.
1. How to Remove a Z-Wave device from the parent network.
An often overlooked step in the process. In order to remove a device from its parent network. Always do this first when adding a device, because it may still have network data saved within its Z-wave radio and this needs to be cleared before it can be added to a new panel.
Navigate to the Settings Tray and click Settings
Click Advanced Settings
Enter your Installer Code
While the panel is listening, utilize the Linear Garage Controller’s add/remove button(see device manual)
Steps being performed are correct but you may be holding the button too long.
Just click the button once briefly, When clearing, the units LED should light up red and beep twice, one short then one long.
You can find the manual here:
If you are still unable to remove the Linear controller. Power it off then let us know. Remote commands can be sent to remove the Linear Z-Wave device if it is powered off and no longer communicating with the panel.
To confirm, if you open/close the garage door manually (via the wall button or RF remote) does the status of the garage door (opened or closed) display correctly in Alarm.com?
I still get the same error. It beeps a lot, but will not open or close the garage.
Are you getting any specific error message at the panel or in Alarm.com when operating remotely through Alarm.com?
Make sure that there are no obstacles preventing the door from moving.
Make sure that the GD00Z-4 connection wires are connected to the proper terminals on the garage door opener. Trace the wires from the garage door opener’s pushbutton wall console to the door opener. This is where the GD00Z-4 connection wires should be connected.
See step 7 of the device manual for proper wiring.