Existing system, will it work?

[JoelX]

I just bought a place that had a system with another vendor. I put in the IMEI and your system says it will work. Apparently. My alarm system has motion detectors, cameras, etc. If I just start paying through your system, will everything come to life again?

[jwcsurety (Jason)]

I am linking a guide to getting started with an existing system below, but in general if you have an existing system which is compatible and the IMEI is not currently registered to any ADC account, you can get started by purchasing your chosen plan on our store here, then you will be prompted to activate service.

Activation is a few step process on our website which includes completing an activation form that collects the necessary details for your account. It can take as little as 5-10 minutes to start usinng your system if you are near the system and ready to go.

If you have compatible Alarm.com video cameras consider the Protect or Complete plan. Complete also includes automation device support like thermostats, lights, door locks, etc.

How to Switch to Surety Alarm.com Monitoring Services

Surety is a DIY, Alarm.com service provider. Security monitoring service through Surety requires: An Alarm.com compatible panel With an unregistered, 4G LTE cellular module. Modules are registered when they are connected to an existing Alarm.com account. To unregister your control panel or cellular module, your current Alarm.com provider needs to terminate the Alarm.com account associated with your panel. Typically, when you cancel service with your current provider they will terminate your …

Compatible Alarm Systems

[JoelX]

What is the current installer code? It is requiring me to enter it to continue? I put in the IMEI. Nobody mentioned this? Now that I’ve paid

[JoelX]

Okay I figured that out and logged in. It says it detects my alarm system, but not my cameras. What do I need to do to get my cameras working?

[vidail16 (Vidail)]

Hello,

Below are instructions to get them set up

How To Add a Camera to Alarm.com

To enroll a camera, connect the camera to the local network, then associate the camera with the Alarm.com account. There are three local options for connecting video devices to the network: Ethernet, Wi-Fi Protected Setup (WPS) Mode, and Access Point (AP) Mode. Some video devices can only be connected using some of those options, so verify which methods are supported before beginning the enrollment process. Pre-enrollment checklist: AC power adapter (required for non-PoE connections) Broa…

When setting up video analytic rules, make sure you calibrate the camera first

Calibrating Cameras for Video Analytics

Calibrating Cameras for Video Analytics Once you have Video Analytics enabled on your Alarm.com account and you have a compatible camera, its time to get Video Analytics set up! Calibration Note that some cameras will require calibration once they have been installed prior to setting up Video Analytics rules. Those cameras are: 180º HD Camera (ADC-V622) 1080p Outdoor Wi-Fi Camera (ADC-V723) 1080p Indoor Wi-Fi Camera (ADC-V523) The calibration process involves taking five still images of a p…

How to create Video Analytics Rules

Create a Rule with Video Analytics Video Analytics rules can be configured using the Alarm.com website or mobile app. Note : It is possible to create up to three Video Analytics rules on the same camera. Additionally, ground zones and tripwires can overlap. Using the Customer Website: Log into the Customer Website. Click Video . Click Recording Rules . Click Add Rule . In the New Video Recording Rule window, select Video Analytics . Using the Customer app: Log into the Customer app. T…