Bluetooth® (BLE) mode allows for devices to be added to a secure home wireless network by connecting to the device from a mobile device (e.g., phone) using Bluetooth and selecting the desired network. The capability offers support for saved networks and the installation wizard includes active error handling. This capability also makes it easier to troubleshoot cameras that fall offline by providing a quick way to reconnect.
Supported Devices
Bluetooth installation is the recommended way to install newer Alarm.com that support it. The following video devices support Bluetooth® enrollment:
- 4MP Outdoor Wi-Fi Spotlight Camera (ADC-V730)
- Alarm.com Premium Video Doorbell Camera (ADC-VDB775)
Connect Devices Via BLE mode
Devices can be connected via BLE mode using the Customer app or MobileTech app. Additional troubleshooting steps may be displayed during the process. Select which method you’ll be using to connect the device.
- Log in to the Customer app.
- Tap More.
- Tap Add Device.
- Tap Video.
- Scroll to find the device or use the Find Device search bar to enter the model number, and then tap to select the device to add.
- Enter a Device Name, then tap Next.
- Power on the device and verify the LED light is flashing white, then tap Next.
- If it is not flashing white, press and hold the button until the status LED starts blinking white. This may take several seconds.
- Tap Troubleshoot to learn more about how to get the device to that state.
- If Bluetooth is not enabled on your mobile device, approve the Bluetooth permission request when prompted, and then tap Next.
- Bring your mobile device close to the device being enrolled, then tap Scan.
- Allow time for your mobile device to scan for devices in the area.
- Select the device to set up. Verify the selected device’s MAC address matches the MAC address on the device being enrolled, then tap Connect.
- Keep your phone near the device while it connects.
- Once your phone is connected to the device, tap to select the Wi-Fi network. Either:
- Select a known network in My Wi-Fi Networks, or
- Select a new network in Other Networks, enter the password for the Wi-Fi network, and then tap Connect.
- Allow a few minutes for the device to connect to the network.
- Once the device connects to the Wi-Fi network, the device continues to complete the install on the customer’s account. Once the installation is complete, verify the video device works properly.