We’re not able to push Wi-Fi credentials to offline cameras at this time, as there isn’t a way for that information to be transmitted to the camera aside from over Wi-Fi. The cameras would need to be accessed physically in order to add them to a new Wi-Fi network. We’re also unable to add them to an account remotely.
We do frequently have users switch from Safe Haven to Surety, especially with new builds, as Safe Haven partners with multiple large builders to install systems in new construction.
Steps to connect the cameras can be found in the guides below. Since they were previously connected to an Alarm.com account, they may need to be factory reset before they can be used on a new one.
If a factory reset is needed, those steps can be found in these guides: