DR Horton Home is Connected — Adding Pre-Installed Cameras After Account Transfer

[ThorSon85]

Hi all,
Just activated my Surety account on my Qolsys IQ panel in my DR Horton home (Home is Connected package). Panel is connected and showing Surety branding — everything went smoothly, thanks to the great documentation on this site.
My issue is that my three pre-installed Alarm.com cameras (2x ADC-V724X exterior cameras and 1x ADC-VDB750 video doorbell) are not showing up in my Alarm.com app. These were originally installed by Safe Haven, and the previous account has been released and deregistered.
A couple of complicating factors:
My WiFi network has changed since the cameras were originally set up by Safe Haven, so the cameras are not connected to my current WiFi
One of my rear cameras is mounted very high and I don’t have ladder access to physically reset it
I’ve already emailed support with the MAC addresses and device details for all three cameras
Questions for the community or Surety team:
Has anyone gone through this process of re-associating pre-installed cameras after switching from Safe Haven to Surety?
Can Surety/Alarm.com add cameras on the backend and push WiFi credentials remotely, or do the cameras need to be physically reset and re-paired?
Any tips for getting the cameras back online without needing physical access to each one?
Appreciate any guidance — this forum has been incredibly helpful throughout this whole process. Thanks!

[nicholas]

We’re not able to push Wi-Fi credentials to offline cameras at this time, as there isn’t a way for that information to be transmitted to the camera aside from over Wi-Fi. The cameras would need to be accessed physically in order to add them to a new Wi-Fi network. We’re also unable to add them to an account remotely.

We do frequently have users switch from Safe Haven to Surety, especially with new builds, as Safe Haven partners with multiple large builders to install systems in new construction.

Steps to connect the cameras can be found in the guides below. Since they were previously connected to an Alarm.com account, they may need to be factory reset before they can be used on a new one.

Alarm.com 1080p Outdoor Wi-Fi Camera V724/V724x Installation

[ADC-V724] In the box ADC-V724/724X camera Power adapter Wall anchors & screws (3) Installation guide Pre-installation checklist ADC-V724/724X camera (included) AC power adapter (included) Wi-Fi (2.4 or 5 GHz) connection to broadband Internet(Cable, DSL, or Fiber Optic) Internet. A computer, tablet, or smartphone with Wi-Fi is required if the router does not have the Wi-Fi Protected Setup (WPS) feature There are two options for connecting the V724 to the Wi-Fi network: Access Point (AP) …

Alarm.com Video Doorbell ADC-VDB750

Connect the ADC-VDB750 to the network AP Mode (recommended) Verify that device boots (flashing red LED) to AP mode (flashing white LED). If the LED is not white after two minutes, hold down the doorbell button and release when the LED begins to blink white (about 35 seconds). On an Internet-enabled device, connect to the Wi-Fi network ADC-VDB750 (XX:XX:XX) where XX:XX:XX is the last six characters of the ADC-VDB750’s MAC address, which is located on the device or on the packaging. On the same d…

If a factory reset is needed, those steps can be found in these guides:

Factory reset an ADC-V724/724X to its default settings

Resetting a video device to its factory defaults removes all programming and memory from the device. Overview Status LED SD card door SD card slot Speaker Microphone WPS/Reset button [724 diagram] To Reset Press and hold the WPS/Reset button until the LED is flashing green and red (about 15 seconds), then release the button. The camera will reboot to factory default. Important : Wait at least 2 minutes for the video device to power on fully before performing the following procedure. The …

How To Factory reset an ADC-VDB750 to its default settings

Resetting a video device to its factory defaults removes all programming from the device. You will need to remove the VDB750 from the Alarm.com account, then re-add, after factory resetting the camera. Important: Wait at least two minutes for the video device to power on fully before performing the following procedure. The factory reset might fail if the device is still powering on. Press and hold the doorbell button for at least 45-50 seconds until the LED starts blinking red and green. W…