We’re using a GoControl GD00Z-8-GC which I was able to operate through the app when I initially set it up (maybe 8 months ago).
I didn’t try it since, but recently I tried & it doesn’t operate the roller door. When I try to open or close the request in the app times out with '“Command could not be confirmed”. The GoControl unit does flash when the command is sent so something there is some communication happening.
Also, in my alarm.com activity screen it shows many errors for ‘Unable to Open’ & ‘Unable to Close’. Like it’s continually trying the failed activity.
I’ve tried to power cycle the garage unit, and also removed the GoControl device from the control panel & re add.
The GoControl is wired into my garage motor ‘pushbutton’ & ‘common’ connectors.
The door does open with our regular garage remote button.
Thanks for your suggestions, the qpanel is quite close to garage but I did move it into the garage just to test without luck.
The safety sensor appears to be clear and ok (I assume the garage remote wouldn’t work either if this was an issue?).
The ‘rediscover network’ seemed to run fine, could still see the roller door.
I did see on the qpanel under ‘automation device status’, the roller door status is normal. But looking further in there the failed even shows ‘access control:barrier unable to perform requested operation due to UL requirements’. Does that help?
looking further in there the failed even shows ‘access control:barrier unable to perform requested operation due to UL requirements’. Does that help
Typically UL Requirements in this case refer to the sensor eyes being misaligned but that does not sound like it is the issue here, as the garage opened via the wall button.
Were you able to control the garage door from the Qolsys panel?
What model of overhead and wall control are you using?
Check to make sure the connection wires from the Linear Z-Wave Controller to the Garage Overhead are not loose. While polarity doesn’t matter with the Linear Controller, sometimes switching the wires can help.
Hmm looks like I spoke to soon, I tried it again and it’s back to doing the same. The garage controller light will flash & beep like it’s about to open the door but then nothing.
How many times did you test after swapping the wires? When was the last time it failed to open remotely? Is it working intermittently, or not at all.
If you manually open the door via the wall button, does the status in Alarm.com change?
Check to make sure none of the wires connected to the overhead controller are not loose.
What is the model of the overhead controller and what wall-button are you using? Can you submit a photo? The Linear Z-Wave Garage Door controller has been found not to work with some powered wall control panels that constantly draw power from the GDO. Such as those with lights and/or LED screens.
Ok I just tried again and it worked a few times (I had only tested it the first time), open/close through the app. So looks to be intermittent?
The garage door opener works consistently & the status is updated correctly in Alarm.com app. The wires seem to be nice and tight.
It’s a Linear overhead controller, there’s a number 228470D on the tag not sure if that’s the model. Will attach some photos of overhead & wall button.
I’ll keep testing it and see how it behaves (it worked up/down twice ok just now).
There shouldn’t be any compatibility issues with the overhead or the wall button. Looks like you have the Linear LDCO800 overhead.
As a part of troubleshooting, I would recommend updating your panel’s firmware. Currently it is on 4.4.1 and the latest version is 4.6.1. Steps on how to update firmware can be found here:
After the update, test for resolution.
Should that not resolve the issue,
delete the Linear GDZ008 from the Qolsys panel.
Then Factory Reset the Linear GDZ008.
Pair the Linear GDZ008 back into the panel.
Be sure to delete from the panel first before factory resetting.
Factory Reset and Pairing information can be fond here:
