I’m getting frequent notifications of “your command can not be verified” but no problem with function. Please let me know what I should do about this. Thanks.
Hi, what command are you sending when you see this response? Is it in the mobile app or on the website? If you test commands from both, do you see the same behavior in both the app and Alarm.com website?
By comparing notification times with activity timeline seems that got one today from disarm command on app. Then got one from movement activation of a z wave enabled ventilation device and then another one from disarm command on alarm.com website.
If you are seeing it from both the website and the app but the commands are going through, I think the first thing I would do is update the firmware on the panel to the latest version. This process will also reboot the system. Instructions to do that are linked below.
Does that behavior continue after the firmware update?
Did the update. Still getting those notifications not even related to any commands input into the system. When I check activity there is no activity that coincides with the time on the notification, in fact no activity at all around the time of the notifications. Very strange…
What is the time on the latest notification? Can you grab a screenshot of that notification and post it here?
Can you confirm the version of the Alarm.com app you are using on that device?
What model of mobile device is that?
The app is 5.11.2 and the mobile device is Samsung Galaxy Note 20 Ultra 5G.
Is that the only device experiencing that issue?
Can you try deleting and reinstalling the Alarm.com app? Does that behavior stop?
We also have a Samsung Galaxy S10 Ultra 5G with alarm.com app 5.11.1 receiving the same notifications. Does that change your recommendation to delete and reinstall the app?
The S20Ultra just received a notification that did not appear on the Note20ultra. Son maybe it is the app…?
I uninstalled and reinstalled the app on both phones and soon after got notifications command could not be verified on both phones with different times on the notifications.
Thank you for testing that, Alarm.com will request that as a troubleshooting step. I am sending these details to Alarm.com to investigate what is occurring. I am not seeing any associated commands failing.
By chance do you happen to use Alexa integration for voice controls?