@jwcsurety confirmed your suspicion unlinked the Hydrawise account and I have not received that notification is 6 hours now. Is there a way to fix that back end status being unkown?
Relinked the Hydrawise account today and the notifications started again. Unlinked this evening to see if it stops again.
Hello, I’m the other user that Jason referred to with the same notifications and also have Hydrawise that was connected to my Alarm.com app. When I read your comment about disconnecting Hydrawise I also tried disconnecting and the notifications stopped. I have the Hydrawise app and don’t need the Alarm.com app to control my irrigation remotely. It seems like the problem has to do with some kind of conflict between the two systems. In fact it seems like Hydrawise was detected and connected by the ADC app since they are on the same WIFI because I never purposely set up the connection to Hydrawise on the ADC app since I don’t need it.
@surety confirmed the issue to be with Hydrawise after disconnect again notifications stopped as expected. Integration works but must be some backend system issue.
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Thank you for this testing and confirmation! I will let Alarm.com know we’ve confirmed the cause so that they can resolve it in a future update.
Does that take a while? How do you get notified when it gets fixed?
First time ADC user so not sure how their bug fix process works. Just need to see if I want to keep getting these notifications or if it’s a 6 month fix window or something like that. Thinking I will just leave it unlinked for now.
It can take a little while, it depends on the specific bug and prioritization at Alarm.com. I’ve reported the issue with all the info that has been shared here. I haven’t heard a follow up yet, but I anticipate a response today.
I would recommend leaving it unlinked if those notifications are intrusive and you would like to avoid them for now.
@jwcsurety did you ever get a response from ADC on this?
I have not heard any follow up yet. I forwarded the reported details to another representative there at ADC to see if we can escalate.
@jwcsurety just following up on this to see if there was a response yet?
I was notified that they are investigating this. No specific details yet, but it’s in progress.