24/7 Professional Monitoring (Central Station Monitoring) refers to our professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.
Surety uses AvantGuard Monitoring as our professional monitoring center. AvantGuard is a TMA Five Diamond monitoring center with high-redundancy and lightning-fast response times, averaging 9.4 seconds .
When your Surety Plan includes Professional Monitoring (you haven’t opted out of Professional Monitoring), AvantGuard provides you with:
Alarm response
Police dispatch
Fire department dispatch
Emergency medical dispatch
Guard service dispatch
To learn how to properly use professional monitoring, see:
Professional alarm monitoring will send emergency responders such as the police or fire department to your home, so it’s important to understand how to use it properly.
[Professional Monitoring Dispatch Police & Fire]
In order to use professional monitoring successfully, you must:
Know your alarm system user code.
Set up your monitoring center alarm contacts.
Know your monitoring center verbal password.
Our default central station monitoring procedures are here:
The default procedure followed by our operators can be found below:
BURGLARY & RESIDENTIAL FIRE: Call order as shown on your System Manager professional monitoring page . The contact order will be as follows:
Two Way Voice (if enabled)
Premise Number (if provided)
Cell Contact(s)
Police/Fire authorities will be called where indicated in your contact list. This will always be after Two Way Voice and Premise Phone Number (if applicable) but can be at any point before or after cell contacts. Note…