24/7 Professional Monitoring (Central Station Monitoring) refers to our professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.
Surety uses AvantGuard Monitoring as our professional monitoring center. AvantGuard is a TMA Five Diamond monitoring center with high-redundancy and lightning-fast response times, averaging 9.4 seconds .
When your Surety Plan includes Professional Monitoring (you haven’t opted out of Professional Monitoring), AvantGuard provides you with:
Alarm response
Police dispatch
Fire department dispatch
Emergency medical dispatch
Guard service dispatch
To learn how to properly use professional monitoring, see:
Professional alarm monitoring will send emergency responders such as the police or fire department to your home, so it’s important to understand how to use it properly.
[Professional Monitoring Dispatch Police & Fire]
The way a typical burglar/intrusion alarm works is:
A door is opened when the alarm is armed which starts a countdown, giving you time to disarm the system by entering your user code.
If you don’t enter your user code before the countdown ends t…
Our default central station monitoring procedures are here:
System Manager professional monitoring page . The contact order will be as follows:
Two Way Voice (if enabled)
Premise Number (if provided)
Cell Contact(s)
Police/Fire authorities will be called where indicated in your contact list. This will always be after Two Way Voice and Premise Phone Number (if applicable) but can be at any point before or after cell contacts. Note…