24/7 Professional Monitoring (Central Station Monitoring) refers to our professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.
Surety uses AvantGuard Monitoring as our professional monitoring center. AvantGuard is a TMA Five Diamond monitoring center with high-redundancy and lightning-fast response times, averaging 9.4 seconds.
When your Surety Plan includes Professional Monitoring (you haven’t opted out of Professional Monitoring), AvantGuard provides you with:
- Alarm response
- Police dispatch
- Fire department dispatch
- Emergency medical dispatch
- Guard service dispatch
Our default central station monitoring procedures are here.