What is 24/7 Professional Monitoring?

24/7 Professional Monitoring (Central Station Monitoring) refers to our professional monitoring center operators calling you in the event of an alarm and contacting local police/fire/medical dispatching authorities if needed.

Surety uses AvantGuard Monitoring as our professional monitoring center. AvantGuard is a TMA Five Diamond monitoring center with high-redundancy and lightning-fast response times, averaging 9.4 seconds.

When your Surety Plan includes Professional Monitoring (you haven’t opted out of Professional Monitoring), AvantGuard provides you with:

  • Alarm response
  • Police dispatch
  • Fire department dispatch
  • Emergency medical dispatch
  • Guard service dispatch

Our default central station monitoring procedures are here.