Transfer service and add new Qolsys 4 panel

Support
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1

I currently have a QoLsys IQ 2 panel with another alarm.com provider. I want to upgrade to the Qolsys IQ 4 panel when I transfer my service to Surety.

I currently have 31 sensors/detectors for 319.5 MHZ, 10 PowerG sensors, 15 Z-Wave devices, and 4 cameras. I’m assuming that I’ll need to add each device back separately to the new panel. Or is there a means to do a backup from one service provider (Brinks) to another (Surety)?

Thanks for your help.

2

Unfortunately, there isn’t a way to back up or transfer your devices from one Alarm.com provider to another. You’ll need to manually program each of your devices—sensors, detectors, PowerG devices, Z-Wave devices, and cameras—into your new IQ Panel 4 panel when you switch to Surety.

If you need any help during the process, feel free to reach out. We’re here to assist!