The Qolsys IQ Panel 4

[tyler (Tyler G)]

Troubleshooting

IQ Panel 4 Not Powering Up

IQ Panel 4 Not Powering Up

Did you get a new Qolsys brand IQ Panel 4 plugged in but it’s not booting up? It could be the battery (or lack thereof). The IQ Panel 4’s are being shipped without the internal battery plugged in. The panel will not boot up without it. To troubleshoot: First unplug the power supply from the wall to power down the panel. Never disconnect power from the panel first, always unplug the power supply from the wall. Ensure you are using the included 7V power supply and cable. If you are using an …

IQ Panel 4 Experiencing Panel Tamper

How to resolve a Panel Tamper

Most alarm systems include a panel tamper to alert the user that the panel is being opened. Tampers will activate the panel’s alarm if this system is tampered while armed. When the panel is throwing a tamper alert, you will want to resolve the issue as soon as possible to prevent false alarms and false dispatches. The location of your panel’s internal tamper switch will vary from panel to panel, but the steps to resolve are typically the same. Prior to working on your system make sure the pa…

IQ Panel 4 - No or Poor Cellular Signaling

How to Troubleshoot Poor or No Signal Strength IQ Panel 2 and 4

If your Qolsys panel is reporting low/no signal strength or you are seeing a Dual-Path Communication Failure - Cellular trouble condition in Alarm.com, the below steps should help to resolve the issue. What is recommended is a full power cycle of the system, leaving the system completely off for at least two minutes before powering the system back on. This will give the panel a chance to reconnect to the nearest cellular tower and typically fixes cellular connection errors that are not hardwar…

IQ Panel 4 - Broadband Failure

Qolsys IQ Panel 4 - Dual Path Failure - Broadband

The Dual-Path Communication Failure - Broadband trouble condition indicates the panel is unable to communicate with Alarm.com through the broadband network. There are several possible reasons the broadband communication is not connected to Alarm.com. Try the following steps to troubleshoot: Verify the router is receiving power and is connected to the internet. Verify the IQ Panel can connect to the router’s Wi-Fi. Navigate to Settings > Advanced Settings > Wi-Fi Ensure the Activate Wi-Fi bo…