The indoor chime does not make sound when a guest rings the ADC-VDB755P

[tyler (Tyler G)]

If the ADC-VDB755P is not ringing the indoor chime when triggered, use the following steps to troubleshoot the behavior.

Verify the original chime and doorbell button function properly

Reconnect the original doorbell to the chime to test.

Verify the installation meets the power and wiring requirements

Power and Ethernet requirements

Power	PoE 802.3af
Ethernet connection	10/100Mbps RJ-45

Wiring the VDB755P

Check the wiring

How to Wire the ADC-VDB755P to a chime

The Alarm.com PoE Video Doorbell (ADC-VDB755P) is wired in the same configuration for both mechanical and digital chimes for ease of installation. Important: The transformer must be rated for the chime in use. Working doorbell check First, verify that the existing wired doorbell is working and that it is wired properly. If the existing doorbell does not ring the indoor chime when the button is pressed, there is a power issue. This must be addressed before beginning the Alarm.com Video Doorbell…

Verify the correct Chime Type is selected

Adjust the chime type for the VDB755P. The current chime type selected for the VDB755P can be verified and adjusted using the doorbell button, Alarm.com website, and Alarm.com mobile app.

Adjust the chime type for the ADC-VDB755P

Configure the ADC-VDB755P chime type to match the chime connected to the device. There is an option to select no chime. Adjust the chime type To adjust the chime type using the doorbell button: To adjust the chime type using the Alarm.com website: To adjust the chime type using the Alarm.com mobile app:

Verify Indoor Chime is enabled

Indoor chime can be enabled using the Alarm.com website or Alarm.com mobile app.
To enable Indoor Chime using the Alarm.com website:

1. Log into the Alarm.com website. 2. Click **Video**. 3. Click **Settings**. 4. Using the *Video Device* dropdown menu, select the desired video device. 5. Click **Video Device Info**. 6. Click to select **Indoor Chime**. 7. Click **Save**.

To enable Indoor Chime using the Alarm.com mobile app:

1. Log into the mobile app. 2. Tap **Doorbell**. 3. Tap **Settings Gear Icon**. 4. If there are more than one doorbell camera, tap the desired device. 5. Tap the *Indoor Chime* toggle switch to enable the indoor chime. 6. Tap **Checkmark**.

Reboot the ADC-VDB755P

1. Press and hold Doorbell Button for 40-45 seconds until the LED starts flashing yellow then release.
2. Wait for the device to reboot.

Factory reset the ADC-VDB755P

1. Press and hold Doorbell Icon for 45-50 seconds until the LED starts flashing red and green then release.
2. Wait for the device to reboot.
3. Re-enroll the device