Surety and Alarm.com Login Help

[tyler (Tyler G)]

If you are having login trouble for your Surety or Alarm.com accounts, please follow the steps in the relevant guide below.

Why do I have both a Surety login and an Alarm.com login?

As a Surety customer, you have two logins - one for https://suretyhome.com and one for https://alarm.com. This is because Surety is an Alarm.com provider/dealer, and is a separate company from Alarm.com. Surety Login Your Surety login at https://suretyhome.com is used for: Signing up for Alarm.com service Purchasing equipment Billing and changing your payment method Using System Manager (requires both your Surety & Alarm.com logins) Using this support forum (https://support.suretyhome.com) Y…

How to Reset Surety Website Login Password

The Surety Login allows you to control billing, send private messages, make changes to your service plan, and make adjustments to your 24/7 monitoring account (if enrolled). If you have misplaced your password, you can use the tool below: When using, be sure to check your Spam and other folders for the reset email. If you are having trouble with resetting your password, let us know. You can send an Alarm.com Ticket (for account verification purposes) or you can submit an email from the addr…

Two Factor Authentication for your Suretyhome.com Account

Security for your security We have included new two factor authentication features as an option on suretyhome.com accounts. Visit your account page here, select Account Details, and scroll down to enable or disable two factor authentication. [Account details] How does it work? Surety offers two factor authentication compatible with popular 2FA service apps such as Authy and Google Authenticator. If you use one of these apps already, you’ll be ready to start using 2FA through suretyhome.co…

How to reset Alarm.com Login Password

If you have misplaced your Alarm.com Login Password, you can use this tool here: New passwords must contain a minimum of 10 characters and must include at least one number, letter, and special character. If you are unable to locate the password reset email, check to make sure you are using the correct Login Name, E-Mail Address, and that the reset email is not in Spam or other folders in your inbox. If you are a Surety subscriber and the above instructions do not resolve your login issues, …

How To Set Up Two-Factor Authentication through Alarm.com

Troubleshooting If you are Surety subscriber having issues with your Alarm.com Two Factor Authentication, please let us know. Submit your request via Private Message for account verification purposes.

How to Update Monitoring Station Contacts and Passwords

For Surety subscribers that also have 24/7 Professional Monitoring, you can confirm/update your monitoring contact list and verbal password(s) from the Professional Monitoring tab in System Manager. Login to your Surety account. Click on System Manager. You will need your to enter your Alarm.com account password here. Once in System Manager click on the Professional Monitoring tab. [monitoringtab] Verbal Passwords Universal Password (required) - This password can be used by all contacts and…