I have about 10 detectors and they all keep going offline at some time or another. I check and they’re not at their EOL. What can I do about this?
The malfunction or offline trouble condition indicates the device, typically a sensor or Z-Wave device, is having trouble communicating with the panel.
I am showing a couple different accounts associated with this Surety login but both use the same panel, the IQ Panel 4 with 319.5MHz radio, is that correct?
Can I get a list of compatible detectors with the qolsys panel.
A Qolsys IQ Panel 4 with 319.5MHz radio would be compatible with either 319.5MHz sensors or PowerG sensors. The wireless sensor options would be:
I am also seeing that both panels are running on old firmware. We recommend keeping firmware up to date to ensure communication, take advantage of new features, as well as bug fixes. Steps on how to update panel firmware can be found here: