Qolsys IQ2+Dim Screen and Fuzzy then Black

[jwcsurety (Jason)]

A double image has been reported before, but most troubleshooting has only resulted in temporary success.

Ghost image on panel

I have a ghost image on the main panel display, shifted horizontally, and it vibrates. Panel is usable, but barely. Same situation as this thread: Screen image split - Qolsys iq panel 2 I have had this installed for about 3 years. My panel version and firmware is: Qolsys IQ Panel 2 firmware 2.5.2-ADCS 7.15-ADCL 7.15 I have rebooted, powered down, and currently in power down, unplugged, battery removed. Will power back up and re-check in about 15 more minutes, but really expect that this i…

You cannot revert to older firmware on a Qolsys IQ Panel 2. However, that would not be the issue here.

You actually have old firmware. 2.4.2 is the version it looks like your panel is reporting to Alarm.com, which is about 3 years old.

It would be recommended to update using the instructions here:

Qolsys IQ Panel 2 Firmware Release Information

IQ PANEL 2 & 2 PLUS - 2.7.1 SOFTWARE UPDATE Release Notes: Fixes/Improvements: • Fixed an issue where sometimes the cell connectivity path isn’t re-established after a panel software upgrade. • Addressed a use case where PowerG sensors could unexpectedly remain “Not Networked” after a panel reboot or panel software upgrade. Update Instructions: Compatibility Note: Your IQ Panel must be on software version 2.0.1 or higher and connected to Wi-Fi to install this update wirelessly. Panels ru…

Additionally, try powering off the IQ Panel for an extended period of at least 20 minutes. After booting back up is the image normal?