Qolsys IQ2+ panel. Lost power to home for about 72 hours. Backup battery lasted a little more than 24hours.
Power finally restored, but panel still “not responding” after 24 hours. It’s a remote situation so I don’t currently have physical access to the panel. I’m able to access the home (cameras and thermostats that are NOT connected to the panel). It’s just the panel that isn’t responding.
Is there any way to remotely reboot the panel? Anything else I can to to troubleshoot or fix this remotely?
Is there any way to remotely reboot the panel? Anything else I can to to troubleshoot or fix this remotely?
To send a command to remotely reboot the panel either cellular or the backup broadband connection would need to be working. When both are down commands cannot be sent to the panel.
In this case, looking at the firmware version reported by the panel and the trouble conditions, the first thing to do to resolve this is update firmware to the latest version. Recent updates have improved the cellular radio connectivity after a power loss, specifically.
You can apply the IQ Panel 2 updates via SD card if it cannot connect to wifi and get a broadband signal locally. Steps are in the link below:
Thanks for the info. Unfortunately, this means I’ll be without a working panel for the next month or two. It’s a second home that I can’t get back to until after the holidays (had to leave due to the extended power outage).
Fortunately, my security cameras and thermostats are not part of this godawful Quolsys setup. Just have to cross my fingers there isn’t a fire.
Pretty disappointing that a power outage can disable the entire system. Both cell and broadband are operational.
How do I suspend my monitoring account for a few months? No sense in paying when there is nothing to monitor.
How do I suspend my monitoring account for a few months? No sense in paying when there is nothing to monitor.
Alarm.com accounts cannot be paused, only cancelled. If you cancel service, you would need to purchase service again at a later date. This means creating a new Alarm.com account from scratch and running a cell test at the panel (which requires physical presence) to get the panel connected to service.
You can schedule account cancellation via the Subscriptions tab of your Surety login.
You can also make changes to your service plan, such as removing 24/7 monitoring, or switching from Surety Home to Surety Alarm. This would keep the Alarm.com account active and reduce the features available, but reduce the overall monthly fee.
Changes to your Service plan can be made via the System Manager tab of your Surety login.
I am in very similar situation, unable to get cellular connection working. Wifi connection is working. But still unable to send commands to the device.
Tried to upgrade, but can’t unable to find installer code.
Panel Version: Qolsys IQ Panel 2 firmware 2.5.2-ADCS 7.15-ADCL 7.15
Subscribed to Surety Home for several years.
Still I can’t see the option to reset installer code.
Error message from System Manager
" It looks like your alarm system may be having communication troubles with Alarm.com. Please visit the support site for assistance with troubleshooting!"
Error message from System Manager
" It looks like your alarm system may be having communication troubles with Alarm.com. Please visit the support site for assistance with troubleshooting!"
This means your panel is not connecting to Alarm.com via either broadband or cellular. Commands can only be sent if at least one communication method is up. You are correct the necessary step in this case is to upgrade firmware.
Wifi might be connected, but this error means the panel still cannot connect to ADC. There is a firmware fix for the connectivity loss in 2.7.1.