Long Story :
We purchased the house awhile back with an Alarm.com system already installed. The old owners were locked into a contract so we couldn’t pick up the system until they settled their account.
Come Thanksgiving we set the smoke detectors off and thus set the Qolsys IQ Panel 2 off. The fire truck came and was overall pretty embarrassing. I wasn’t even aware this thing was plugged up to call the fire department. I call the alarm company the next morning, and they say the account was settled and that they have deactivated everything and deleted the account with Alarm.com and I could move over to whomever I want. Problem #1 solved.
Next Problem: There is now a big giant ALARM ENTER CODE TO DISARM of which the previous company isn’t aware of the code, and old owners sort of dodged the question when I inquired. I am still waiting to hear back from the original company about an “installer code”.
I called Alarm.com and they said just go to another company and since I have the panel is released and I can give the IMEI to the new company and they should be able to reset the codes or factory reset the panel. Since everything is already installed I went with Surety and was hoping that the alarm message would go away. The online account all looks good. Just seems to be the panel that is the issue still. I wonder how I can get a new code setup on this thing and start using this system.
