Gotta admit…this is the best part about Surety…the support site.
I was planning to order an IQ4 but after reading all these reports tonight I going to avoid it like the plague until they get their firmware issues (and possibly hardware) ironed out. I swear Johnson Controls ruins everything it touches…
Just installed a new panel.
The green light on the back wall is a result of a tiny hole, in the housing of the camera adjustment screw.
Covered it with a small piece of black electrical tape, and no more green light shining on the back wall.
Was there ever a solution found for the popping sound? I just installed a brand new IQ4 and am having the same issue. Popping sound a second or two after haptic sound
Power cycling the system may help to resolve the issue. Should this fail, can you submit a recording of the sound so we can submit this to Qolsys?
I just received a new qolsys panel 4 and set it up. I have the same popping noise a second or two after any audio event… Whether it be haptic feedback from touchscreen or being asked by panel to enter user code. Version 4.3. Is there a fix for this? Discouraged that this is happening to a new piece of equipment.
How is the panel being powered? Are you using the included 7V power supply and existing cable, or a pre-existing cable run?
Have you rebooted the panel?
If no change, do an extended power down for about 10 minutes
Can you send us a video sample of the noise you are encountering? You can send this to us at support@suretyhome.com or via private message
I have this clicked as well. I have assumed it was due to enabling the glass break sensor on the panel. I haven’t bothered investigating yet. I get a slight click when interacting with the panel, but it’s delayed so not haptic.
Using included 7v adapter.
Tried powering down for 10 mins and unplugging but it did not resolve.
I took a video but it’s 75mb and it’s too large to send over email. The private message link also doesn’t let me upload attachment…
Can you make the video shorter, or compress it in a zip file then email it? The video doesn’t have to be long, just enough that we can confirm the sound you are referencing and how interacting with the panel causes the sound.
I just received a new IQ Panel 4 from surety and I have exactly the same issue with the light pop noise about 1 second after every other haptic response.
Has this issue been resolved? I tried all of the steps above
Did you do a full power cycle, disconnecting power and unplugging the battery leaving it off for 10 minutes? If not do that first. Steps can be found here.
How are you powering the panel, via the included power supply and cable, or an existing cable run?
Additionally, ensure your panel’s firmware is at the latest, 4.5.2. Patch notes and update instructions can be found here.
Following the power cycle and firmware update, if the issue does not resolve, run a Siren Test. Navigate to Settings > Advanced Settings > System Tests > Panel Test > Siren. This will take about 10 or so seconds and the siren will sound (it will be loud, fair warning).
After triggering the test, test the system for functionality. Does the pop noise return?
If that does not resolve the issue, please submit a short video with sound of the issue to us via Private Message for confirmation.
If using 24/7 professional monitoring you may want to place your 24/7 professional monitoring account on Test Mode during troubleshooting to avoid any false dispatches.
You can do this by calling monitoring operators directly at 855-348-0367 or from the Test My System tab in the System Manager section of your Surety account.
