Also, just to clarify, I have a go bridge. You said OTA and wasn’t sure if you knew I had a go bridge which should make it faster to update?
Yes, I see the broadband options. It is generally quicker than cellular and both should be fine to push tomorrow, but I still would not recommend starting one now as there is a delay before the data is first sent and there is no guarantee it would complete in time to start a new one.
Foreign language push was successful. Sending English again now.
Yes, I heard it. Very exotic sounding 
Looking forward to getting it back to English now…
Looks like this should be complete.
Thank you. Keep your fingers crossed.
I was not home last Friday early AM My wife just told me the alarm did this whole thing again at 2:45 am (same time frame as the other occurances) Friday morning (when she wen to bed on Thursday).
Can you verify this? I was not home and she just told me.
If 2 gig or ADC are saying to change the panel, this would infer that they think that something is wrong with the hardware. Typically hardware failures do not happen at the same time each occurrence. I am not understanding how they can come to this conclusion. Help me understand this
The reason I am pushing back on this is because I would really like to buy the new GC3 when it is more complete. I am also not confident buying a new GC2 will resolve this and I don’t want to buy 2 panels in the next year. Just the GC2
Typically hardware failures do not happen at the same time each occurrence. I am not understanding how they can come to this conclusion. Help me understand this
Hardware failure can result in a wide variety of issues. Physical memory failing could account for this and a number of other issues.
Typically there will be (as with any software) safeguards built in to reboot and temporarily resolve software or hardware conflicts/failures. (Like a PC blue screen)
As there is nothing in standard operation of the panel which would account for this type of response(things for which any possible field troubleshooting might resolve), and if you have exhausted all power related troubleshooting, then an intermittent automatic reboot looks to be a system crash.
We have to go with the manufacturer’s recommendation in this case. If the issue is not too disruptive and the panel is otherwise operating fine, you might hold off until you are ready to purchase the GC3.
Can you verify this? I was not home and she just told me.
Yes, around the time you stated I actually see two instances of this.
Bad news. I forgot to post this. At 2:45 am again the alarm announced “system armed stay”. Keep in mind, this in on the brand new upgraded panel. So it would be nice 10th that his happened
I think a lot of people may not complain as they may not have the main panel in their master bedroom
Is the power supply that is currently being used the one from the new panel or the one that was already there with the old panel?
I think a lot of people may not complain as they may not have the main panel in their master bedroom
We simply do not see evidence of this in any sort of wide fashion. I have my panel on a stand in my master bedroom as well, and I’ve never encountered this.
We’ve looked through the history of other accounts and none showed signs of this.
Power Supply is from New Panel.
But once again, this is happening at the same time at night. This clearly is suggesting this is an ADC issue as we have switched everything out.
Do you have anything else wired into the GC2 terminal block?
Having the same thing happen on two different panels definitely helps to rule out a LOT of possibilities and unknowns.
Left field question: do you have the suretyCAM logo on your 2GIG panel screen in place of the standard 2GIG logo for the installer menu button in the bottom left of the home screen?
I have nothing else wired to the block. It is the SureyCam Logo
I’ve got ADC specialists looking at this and they will be sending some commands to the module in an effort to clear anything that might cause a local power cycle.
One long shot that might have an impact is a local Z-wave soft reset rule implemented to resolve scheduling conflicts. It does not cause power cycles by itself, but something about your system may be interacting with this.
Please keep us apprised if you notice this again. How long is there typically in between occurrences? I know it is not a regular pattern, but what was the longest gap/average gap?
I have readded all my z wave devices from scratch to the new panel. And I deleted and created brand new schedules from scratch with the new panel.
I dont think this has anything to do with the issue as it was happening before with the old system, zwave modules and panel
The soft reset rule mentioned would have been automatically resent upon connecting the new panel via a panel swap. It’s independent of the rules you create and would not be present on every system. It is only implemented by ADC in conjunction with Z-wave scheduling troubleshooting in rare occasions where standard troubleshooting does not work (like had happened with your Lighting schedules). It’s the first possibility found that may affect both panels.
There are no commands sent to reboot (or any other command) at the times you mention. No data transmission until after the power cycle. The culprit will be a locally run process. I did not expect to see a second panel affected, and because it is that leaves very few possible causes.
It’s a long shot but the only one making sense at this time. I am optimistic it should resolve the issue.
any updates? Although it has not happened again, since I wrote the last communication, I want to get to the root cause of this.
Only way we would know for certain is if the issue does not happen again. It appears to have been the issue described above.
I was traveling and my wife informed me that this happened again at around 2:45 AM Friday Morning
What is the latest on this?