I’m having trouble with my IQ Panel. It won’t update the software or pass the cellular test. The IMEI number doesn’t show up at all. I’ve already tried rebooting it and removing the battery, but nothing has worked.
Has anyone run into this issue before? Any suggestions on how to fix it or force the panel to recognize the cellular module?
Qolsys IQ systems have the cellular module built into them.
The IMEI number can be found on the back of the panel or in the system settings under Settings > Advanced Settings > Enter Installer/Dealer/Master code (defaults: 1111, 2222, 1234) > About > Cellular.
I don’t see a Surety subscription associated with your account. Has the panel already been registered to an Alarm.com account?
What happens when you attempt to upgrade the system’s firmware? Steps to upgrade Qolsys panel firmware can be found here: