IQ panel 2 is not working with green light flashing. Any suggestions? Tried unplugging battery and power.
I would recommend an extended power down as a troubleshooting step. Unplug both battery and transformer for an hour. Leave the panel off for that hour, then try plugging in battery first, then transformer. Does it boot up?
No it did not.
How is the panel powered? Via the included cable and power supply, or via the included power supply and an existing cable run through the wall?
Check to ensure wiring is correct at both ends panel and power supply.
Additionally, when the panel was opened and battery unplugged, was the battery flat, or bloated? If its bloated/puffy its gone bad and needs to be replaced.
Additionally, if possible test the power supply voltage with a multimeter to ensure it is producing the correct voltage (as printed on the unit).
The power supply is cable run through the wall.
I tried with new battery as well not working.
voltage supply is ok.
I tried with new battery as well not working.
Can take up to 24 hours for the battery to charge.
When holding down power to turn on panel (with green lights flashing) hold down the button for about 10 seconds no more. Do you get to the Qolsys or Android logo screen?
No.
The light turns red without any logo on the screen.
To clarify, the light is flashing green, then it turns red. Does it stay red, or is it alternating red green?
If left connected to power, what is the exact flash pattern?
Flashing green turns to red. Red than changes to flashing green, not alternating.
Left connected green light is flashing.
As long as the power supply is producing the correct voltage and the power cable is wired correctly, it sounds like hardware failure. However, I want to check with Qolsys to confirm whether not they have any troubleshooting steps beyond what has been suggested that may resolve the issue.
I dont expect to hear from them until tomorrow however. I will follow up here once I do.
Thank you for your patience. Unfortunately, Qolsys does not have any additional recommendations for further troubleshooting and recommends replacement.
The IQ Panel 2+ was discontinued some time ago. The IQ Panel 4 IQP4001 would be a direct replacement for your system.
Please let us know if you have any questions.
Thanks,
So if I get a new device, my old settings and devices can be transferred over or I have reinstall everything?
A backup can be sent to a new panel, so long as it is a Qolsys IQ Panel 2 or IQ Panel 4 with the same type of RF radio.
A new backup cannot be run, as the panel is not communicating, but a backup from 5/25/20204 exists.
This can only pass wireless sensor programming, User codes, and panel settings. It does not send Z-Wave programming, or secondary panel programming.
More information on this process can be found below:
The IQ Panel 4 has almost identical UI to the IQ Panel 2 but there are a couple differences:
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If is only compatible with the IQ Remote PowerG secondary panel IQRPG and the IQ Remote QW9104-840. It does not work with older IQ Secondary panels.
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It does not have an internal terminal block for aux/bell wiring
I am ready to transfer to new qolsys 4 panel.
Let me know what needs to be done.
Looks like the process has begun, you should have received an email with next steps.
Please follow up there if you have any questions.
I’m having this exact problem and my battery does seem bloated. Is it worth changing the battery to see if that fixes it or will I need a whole new panel?
If the battery is bloated it should be replaced. This may resolve the power issue you are seeing. We do not have stock available in the IQ Panel 2 battery at this time but the part number is QR0041-840
Steps on how to safely power down a qolsys panel can be found here