Hi my partner and I have new ish iPhones and both had proximity working, and then slowly (at different times) they both seem to have lost that capability.
Maybe a different issue, but I also noticed when I go to Manage Devices on the web app, 1 phone (mine shows as “Bluetooth Device” with Status listed “N/A”) and my partner’s shows slightly different as just “Bluetooth” with status OK.
I have removed and reconnected - actually I had trouble “finding” the phone doing that once… maybe the panel needs an update?
The phones are iPhone 12 & 13 or 13 & 14, not sure. But latest iOS always.
First noticed several months ago… Maybe January for my phone and Feb for my partner’s
The exact iPhone model would need to be confirmed in both cases.
Can you also confirm the exact iOS version you have? I know you say latest, but to confirm and perform any troubleshooting with the manufacturer the exact version must be verified.
The reason I am suggesting this is because iPhone 14s have had a known problem with bluetooth connectivity:
Oh interesting - that sounds like the process I went through to connect… took several times and never seemed right (my phone is a 14 regular). I did just delete it and reconnected easily. I’ll try out the proximity in a bit. I deleted my partner’s phone and will try re-adding. They have an iPhone 13, running 16.4.1(a)
I am also still having this issue. I’ve been trying to pair my iPhone 14 Pro Max since I setup the system and still can’t get them to talk. The system nor the iPhone shows up in each other’s screen when trying to pair. Still no fix for this?
A user had reported the issue being resolved in a specific iOS version, but we have had more reports on subsequent versions. What is the iOS version on your device now?
A subsequent update may have reintroduced the error or it may also be settings related.
Do you have any phones connected to the IQ Panel that are working? Or is this the first one? If there are others, try deleting all of them, then just try adding this one back. Any difference?
My wife has an iPhone 12 that has been added as a phone since we installed the system. I will delete her’s and try to re add her’s back. I should have an update on this later today.