This is a good thing to bring up to them, but I think it isn’t likely. Users have indicated that they have been able to get a connection to work with name changes. (on iOS 16 versions)
This is probably a result of iOS software. We’ll suggest this to Qolsys however. I am not aware of how exactly they filter connected devices for bluetooth so there may indeed be a bug there.
I’m having a similar issues except I can’t get the qolsys panel 4 to pick up my Bluetooth at all. It doesn’t show up period. I can connect and pick up all other devices and so can the panel but my phone doesn’t see the panel and the panel doesn’t see my phone.
Hello @jwcsurety ! Do you have any further updates on this issue? I have a similar situation as @ImpetuousRacer I got to new iPhone 14 Pro Max’s for my wife and I. I was originally able to discover both devices however her phone connected successfully but my phone was found by the Qolsys, I confirmed the pair code was correct then pressing save to allow the remote disarming did nothing. Now the panel won’t discover the iPhone at all. I have tried all types of names on the iPhone and nothing works. This has been an issue for the past 2-3 months since the release of the new iPhone lineup. Any updates will help. It’s very convenient for the remote disarming when arriving home with things in my hand so I don’t have to rush to the panel to enter the passcode to disarm.
Same thing happened to me. Even though the phone never appears to fully connect, it’s stuck in there. You have to run the delete all bluetooth devices option and then your phone will become discoverable again.
My understanding is the issue has been fixed on iOS 16.0.3 onward. I recently tried with the latest 16.1.2 and now both phones work without issue.
So update your iOS to the very latest version. Delete all Bluetooth devices from panel, then try again and report back. Best of luck!
I’m running into the same issue described in this thread.
I just got my Qolsys IQ 4 Panel up and running a couple weeks ago. I was able to pair an iPhone 13 running iOS 17.3.1, but have been unable to connect my iPhone 13 Mini running iOS 17.4.
I tried the steps outlined above where I remove all devices from the panel, and my iPhone Mini shows up, but when I try to pair it (after confirming the numbers) it just spins a progress spinner saying “Please wait” and then that message goes away and the phone doesn’t appear to have paired.
As a note, pairing the iPhone (not mini) again, after having removed all devices, does still work and pairing was successful for that phone.
My wife’s Bluetooth wasn’t disarming. So I removed it and went to readd it. Experienced the same issue both with mine and hers. iPhone 15 Pro Max and iPhone 15 Pro on 17.4.
It appears to almost pair but doesn’t show up as added after. After literally like 50+ reattempts I got it to add and it takes the additional step after to select partition and details (which I didn’t get when it half connected the previous times).
Tyler, you can add my panel info if you want, no problems with that.
As an update, I was able to finally get my phone paired. I didn’t see your (Tyler) suggestion, but I followed the advice ImpetuousRacer gave on just trying over and over again, and finally it ended up working after about 20 attempts. Wasn’t very fun, but glad it’s finally paired.
Hopefully Qolsys implements a real fix on this soon, for anyone else facing this, and just in case I ever have to re-pair or pair a new phone!
I verified yesterday that iOS 17.4.1 does not fix this problem. The workaround posted still works though.
The problem appears to be related the timing of the iPhone connecting to the panel during the pairing process. I think that’s why the workaround works, or why doing it over and over again eventually works, after so many tries you eventually get lucky with the timing and it works.
Thank you for that information. Fortunately the work around seems to resolve but Qolsys representatives have stated that the issue is being looked into as well.