How To Pair the IQ Remote PowerG IQR-PG with the IQ Panel 4

How To
1

The Qolsys IQ Remote PowerG is compatible with the IQ Panel 4 and IQ Pro alarm panels. It is not compatible with the IQ Panel 2/2+.

Be sure to familiarize yourself with the Installation Manual before proceeding.

IQ Remote PowerG Quick Guide

IQ Remote PowerG User Guide

Minimum Software Requirements:

IQ Panel 4 and IQ4 Hub - v4.3.0
IQ Pro – v4.2.1n.

Do this first before pairing to the IQ Panel 4

  1. Update the primary panel to the minimum software listed above first. Upgrade steps and firmware patch notes can be found here for the IQ Panel 4
  2. Connect the IQR-PG to Wi-Fi (if available*) or the main panel’s built in access point
  3. Pair the IQR-PG to the primary panel via Wi-Fi and it will immediately download the required image
    • If the IQR-PG is going to be paired via Wi-Fi no further action is required.

If the IQR-PG is going to be paired via PowerG:

  • After the above steps are completed when the software is downloaded and the remote has rebooted
    • Delete the IQR-PG as a Wi-Fi device
    • Pair the IQR-PG as a PowerG Device

*If there is no Wi-Fi available to connect IQR-PG:
• Pair the IQR-PG via PowerG and ensure it is within ~ 20 feet of the panels built in access point
• On the IQ Remote-PG, swipe down the status/settings bar
• Press Settings
• Enter Installer/Dealer code
• Press “IQ Remote PG Upgrade”
• Ensure the device receives its software update

PowerG ENROLLMENT Steps:

  1. On primary panel, Start AutoLearn process as indicated in the primary panel
    manual. For manual installation, enter the Device ID 380-XXXX. Device ID can be found on the IQ Remote PG.
  2. On the IQ Remote PowerG enrollment page, select “PowerG pair”.
  3. The IQ Remote PowerG will be recognized by the primary panel. Configure
    options accordingly.
  4. The IQ Remote PowerG will move to the home page.

WI-FI ENROLLMENT:

  1. Enable Wi-Fi on the IQ Remote PowerG (same Wi-Fi network as the primary
    panel).
  2. From primary panel, start process for pairing IQ Remote using Wi-Fi.
  3. Press “Wi-Fi Pair” on IQ Remote PowerG enrollment page.
  4. The remote will connect and start looking for software updates (if a new
    software exists, it will download and install it then go to home page).

Troubleshooting

Panel Reboot

If the panel is experiencing difficulties you can often resolve it by resetting the operating system:

  1. Press and hold the power button for 2 seconds until a pop up message appears on the screen.
  2. Select “Power Reboot”.
  3. A pop up message will appear to confirm that the remote will reboot. Select “OK”.
  4. Wait for the IQ Remote PowerG to restart

Master Reset

Restores remote to factory settings and erases all content. Only appears
with dealer code (2222)

At the IQ Remote PowerG navigate to

  • Settings
  • Advanced Settings
  • Enter Dealer Code (default 2222)
  • Master Reset.

After Master Resetting, but before you attempt to re-pair with the IQ Panel 4, remove the IQ Remote from main panel programming. To do so, navigate to:

  • Settings
  • Advanced Settings
  • Enter Installer (default 1111) or Dealer Code (default 2222)
  • Installation
  • Devices
  • Delete from Wi-Fi Devices > IQ Remote Devices, or Sensors > PowerG depending on the installation type.