How to Find an Alarm Panel's 15-digit IMEI Serial Number

[tyler (Tyler G)]

An IMEI number, or International Mobile Equipment Identity number, is a 15-digit identification number unique to your alarm panel’s cellular radio. This number is needed to link your alarm panel to your Alarm.com account.

This number can be tricky to locate but can typically be found through panel programming, printed on the panel or cellular radio, or on the box the device came in.

This guide will show you the various ways to find your Alarm.com compatible panel’s IMEI number.

In order to connect your panel to service, your cellular module needs to be unregistered, or otherwise not connected to an existing Alarm.com account. You enter your 15-digit IMEI number into the following tool to check the status of your cellular radio:

Can I activate my equipment? - Surety

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2GIG Brand Panels

2GIG brand panels come in a few different varieties. Most, like the Go!Control and GC3 have a modular cellular radio and the most recent, the Edge, has a built in cellular radio.

Go!Control, GC2, GC2e

There are a couple ways to find the cellular module number, through programming or by physically checking the module.

If you have the Installer Code (default 1561) you can click on the logo in the lower right hand corner of the screen to access the Installer Toolbox. From there click on Radio Status. The line Serial Number contains the 15-digit cellular module number.

You can physically check the module by disarming the panel, powering it down completely, power supply first, then the internal battery and opening the panel. If you have active service, you will want to place your account on test mode before doing so, to avoid any false alarms.

The 4G LTE module installed inside will have the 15-digit IMEI number printed on a sticker.

GC3 and GC3e

With the GC3, you can find the 15-digit cellular module number by navigating to System Settings > Installer Toolbox > Enter Installer Code (default 1561) > Radio Status. The 15-digit cellular module number follows Serial Number:.

If you need to physically check, the module is installed in the side of the panel and can be revealed by lifting the module bay door off. You can find the 15-digit cellular module number on the module sticker.

Edge

To find the IMEI number Using the Keypad:

• On the home screen, tap Settings.
• Enter the installer code default 1561…
• Tap Installer Toolbox.
• Tap System Tests.
• Tap Cell Radio Test & Status.

This page displays the serial number of the module, the module’s signal strength, connection and power status, and the current registration status of the module.

The 15-digit IMEI can be found on the back plate of the panel:

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DSC Brand Panels

DSC Impassa

Using the keypad:

• Press and hold [1] for 10 seconds. The Serial Number used for Alarm.com displays on the screen.

On cellular modules:

The serial number is printed on the cellular module following IMEI: printed on the module board found inside the module case:

DSC PowerSeries Neo and DSC PowerSeries Pro

Using the keypad:
Press and hold [1] for 10 seconds. The Serial Number used for Alarm.com displays on the screen.

Using a touchscreen keypad:

1. Tap Option.
2. Tap Installer Menu.
3. Enter the installer code.
4. Tap Keypad mode.
5. Enter [ 851].
6. Tap [*] to select ADC module.
7. Flick to view the serial number.

On cellular modules:
The serial number is printed on the cellular module following SN/IMEI.

The following image is a DSC Neo/Pro Verizon 4G cellular module:

[tyler (Tyler G)]

Interolgix Brand Panels

Interlogix Concord 4

Concord 4 modules are separate devices that are mounted outside of the alarm panel can, either nearby or run farther to an outer wall or attic, wherever the best signal is.

Opening the white plastic cover will reveal the module itself. You should find a 15-digit cellular module number printed on a sticker in the format SN:XXXXX-XXXXXXXXXX

Interlogix NetworX (NX) Panel

Similar to the Concord, NX modules are separate devices that are mounted outside of the alarm panel can, either nearby or run farther to an outer wall or attic, wherever the best signal is.

Simon XT, XTi, XTi-5

Simon XT

Simon XTi

Simon XTi-5

The Simon series of panels all use the same module, which is installed inside the panel. You will need to disarm the panel and open it up to find the module and identify the 15-digit cellular module number

The 4G LTE module will have 2 separate antenna and the 15-digit cellular module number can be found printed on a sticker attached to the module itself and will follow S/N IMEI:

• When searching for the IMEI in panel programming, it will show up as a 10-digit serial number, not IMEI. However you can also find a 15-digit IMSI number, this is not the correct number.

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Qolsys Brand Panels

All Qolsys panels have a built in cellular radio.

IQ Panel Generation 1

If you have the first generation IQ Panel, it has a 3G radio installed. The modules are integrated and cannot be replaced on these panels. This panel cannot be used to sign up for service.

IQ Panel 2 and IQ Panel 2+

You can find the 15-digit IMEI through programming:

• Click Settings
• Click Advanced Settings and enter the Installer (1111) or Master User (1234) code.
• Click About, then Cellular

You can also find it printed on the back of the panel:

IQ Panel 4 and 4 Hub

Using the keypad:

• Flick down to open the menu, then tap Settings.
• Tap Advanced Settings.
• Enter the installer code (default 1111) or master code (default 1234).
• Tap About.
• Tap Cellular.
• In IMEI, the serial number used for Alarm.com displays.

You can also find the IMEI number on the back of the panel:

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Alarm.com brand System Enhancement Module - SEM

SEM-DSC PowerSeries and SEM-Honeywell/ADEMCO Vista

The SEM’s serial number for the DSC PowerSeries is found on the sticker of the cellular module.

On cellular modules:
The serial number is printed on the cellular module following SN/IMEI.

The following image is a SEM-DSC PowerSeries Verizon 4G cellular module: