I see, I apologize it looks like there was likely a miscommunication if this was requested via a private ticket.
I sent a command to adjust the loop. Please be sure to test to confirm that resolves the issue for you.
We can definitely assist with remote sensor programming adjustments when necessary, but there are plenty of programming options which need to be set on a case by case basis, and all sensors should be tested as they are added, so it is good to be able to adjust that locally. For troubleshooting and setup, this thread goes over programming steps for all common sensor types on the 2GIG GC2, including video tutorials!